Job description: CACTUS is a remote-first organization, and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events

Are you passionate about enhancing customer experiences? Editage, a global leader in academic publication solutions for over 20 years, is looking for dedicated individuals ready to excel in a dynamic work environment.

In this role, you will manage the day-to-day activities of our corporate accounts, specifically for our editing and copyediting clients. You will be responsible for configuring assignments and jobs as per client requirements while ensuring timely delivery. Additionally, you will communicate effectively with clients, team members, and internal stakeholders, such as the Delivery team, to facilitate smooth operations.

Work Hours:

- 5-day work week, with 2 rotational offs
- Rotational 9-hour shifts (including 1-hour lunch break) between 8:00 am and 1:00 am. Earliest shift starts at 8:00 am; latest shift starts at 4:00 pm.

Job responsibilities:

- Configure client inquiries received through our online system.
- Ensure timely delivery of assignments to clients.
- Communicate client requirements effectively to the Delivery team.
- Log feedback, address complaints, and ensure resolution.




- Report client developments and relevant data to the team manager while meeting KPIs, including response time, resolution time, configuration time, and zero pending inquiries at the end of the shift.

Qualifications and prerequisites:

- 0-1 year of experience in any field
- Excellent English communication skills (spoken and written)
- Proficiency with computers
- Quick decision-making
- Ability to prioritize tasks
- Customer focus

Application process: Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an setting where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

- Taking ownership of your work with mínimal supervision, showing strong ability to organize, prioritize and deliver results independently.
- Documenting work that brings everyone on the same page.
- Maturity to choose between synchronous and asynchronous collaboration.
- Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About Us:

📌 Contractor, Customer Service (Maharashtra)
🏢 Cactus Communications Services Pte.
📍 Maharashtra