- Patient Intake & Check-In : Welcome patients, verify identities, collect demographic details, and assist with required medical forms.
- Scheduling & Triage : Book, reschedule, or confirm appointments. Direct incoming patients or visitors to the appropriate department, doctor, or triage nurse.
- Billing & Payments : Process payments, verify insurance eligibility, and collect co-pays or deductibles.
- Record Management : Update patient accounts and medical records, ensuring strict confidentiality and compliance with privacy standards.
- Liaison & Facility Management : Act as a bridge between patients, doctors, and nursing staff. Ensure the waiting area remains calm, clean, and organized.