JLL supports the Whole You, personally and professionally. JLL is seeking an experienced Facility Executive - Soft Services to oversee and manage comprehensive soft services operations across our corporate facilities. This role requires a hospitality-focused professional with 3-4 years of IPC background or hotel operations experience who can deliver exceptional workplace experiences while ensuring operational excellence and cost efficiency. Key Responsibilities Soft Services Operations Management Oversee daily soft services operations including housekeeping, catering, reception, security, landscaping, and waste management Develop and implement service standards that create premium workplace experiences comparable to high-end hospitality environments Manage vendor relationships and service contracts to ensure consistent quality delivery and cost optimization Conduct regular facility inspections and quality audits to maintain JLL's high operational standards Client Experience & Hospitality Management Manage front-of-house operations including reception services, visitor management, and concierge services Coordinate special events, meetings, and corporate functions with attention to detail and guest satisfaction Handle client inquiries and service requests with a focus on exceeding expectations Team Leadership & Development Lead and mentor soft services teams including housekeeping, catering, and support staff Develop training programs that emphasize hospitality service standards and operational excellence Performance manage service delivery teams and implement continuous improvement initiatives Foster a service-oriented culture that aligns with JLL's commitment to client satisfaction Budget Management & Cost Control Prepare and manage soft services budgets,



tracking expenses and identifying cost-saving opportunities Negotiate vendor contracts and service agreements to optimize value while maintaining quality standards Monitor key performance indicators (KPIs) and prepare regular reports on service delivery and financial performance Implement sustainable practices that reduce environmental impact and operational costs Required Qualifications Experience & Background 3-4 years of IPC experience in commercial real estate or corporate facilities, OR 2-3 years of hotel operations experience in guest services, housekeeping management, or front office operations Demonstrated experience managing multiple service providers and vendor relationships Background in hospitality service delivery with focus on guest/client satisfaction Professional Skills Strong understanding of soft services operations including cleaning, catering, security, and maintenance coordination Experience with service level agreements (SLAs) and performance metrics management Knowledge of health and safety regulations, compliance requirements, and risk management Proficiency with facility management software systems and Microsoft Office Suite Leadership & Communication Proven ability to lead diverse teams and manage multiple priorities in fast-paced environments Excellent interpersonal and customer service skills with hospitality mindset Strong problem-solving abilities with focus on proactive solution development Qualified presentation skills and ability to interact effectively with senior executives Preferred Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field Professional certifications in facility management (FMP, CFM) or hospitality management Experience with integrated workplace management systems (IWMS) Knowledge of sustainability practices and green building operations Previous experience in corporate real estate or commercial property management Key Competencies Hospitality Excellence Guest-centric approach to service delivery with attention to detail Ability to anticipate needs and exceed expectations Cultural awareness and professional demeanor in diverse environments Operational Efficiency Process improvement mindset with focus on quality and cost optimization Multi-tasking ability with strong organizational and time management skills Analytical thinking for performance measurement and continuous improvement What We Offer Competitive salary commensurate with experience Comprehensive benefits package including health, dental, and retirement plans Professional development opportunities and career advancement within JLL's global platform Dynamic work environment with exposure to diverse client portfolios About JLL JLL is a leading qualified services firm specializing in real estate and investment management. We create exceptional workplace experiences that help organizations and their people thrive. Our integrated approach combines deep market knowledge, cutting-edge technology, and world-class service delivery. To Apply : Submit your resume and cover letter highlighting your IPC or hospitality experience through JLL's career portal. We are an equal opportunity employer committed to

📌 Facility Executive (Mumbai)
🏢 JLL
📍 Mumbai