Job Title : Customer Service Representative (Hospitality Background)

Location : Gandhinagar, Gujarat (Work from Office)

Shift : Night Shift - Rotational

Department : Customer Service / Operations

Employment Type : Full-Time

About the Role

Key Responsibilities

- Handle inbound and outbound customer interactions professionally and courteously
- Resolve customer queries, complaints, and requests with empathy and efficiency
- Maintain a high standard of service quality and customer satisfaction
- Accurately document interactions and follow up where needed
- Meet defined performance targets (quality, resolution time, customer satisfaction)
- Collaborate with team members and escalate complex issues appropriately
- Adapt to rotational night shifts and maintain reliability and punctuality

Required Skills & Qualifications

- Prior experience in hospitality (hotels, restaurants,



airlines, travel, front desk, or guest relations) strongly preferred
- Excellent verbal and written communication skills in English (additional languages a plus)
- Strong interpersonal skills with a customer-first attitude
- Ability to stay calm and skilled under pressure
- Basic computer proficiency and comfort with CRM/ticketing tools
- Willingness to work night shifts on a rotational basis
- Minimum qualification: 12th pass / Graduate (as per company norms)
- How to Apply

Mobile number-(phone hidden)

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits :

- Health insurance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar