Job Title : Customer Service Representative

Job Summary : Key Responsibilities :

- Customer Interaction :

- Provide accurate information about products, services, and policies.

Problem Resolution :

- Address and resolve customer complaints or issues promptly and professionally.
- Escalate complex cases to appropriate departments when necessary.

Feedback Collection :

- Gather customer feedback to help improve products and services.
- Report recurring issues to management for resolution.

Team Collaboration :

- Coordinate with internal teams such as sales, logistics, and technical support to meet customer needs.
- Participate in team meetings and contribute ideas for service improvements.

Documentation :





- Maintain detailed records of customer interactions.
- Prepare reports on customer service activities and trends.

Key Competencies :

- Patience and empathy.
- Active listening and attention to detail.
- Multitasking and time management skills.
- Positive attitude and professionalism.

Pay: From ₹18,000.00 per month

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- English (preferred)
- Hindi (preferred)

Work Location: In person

📌 Customer Service Representative (Akhai Krishna)
🏢 Grinbizz
📍 Akhai Krishna