Job Title : Customer Support Executive (B2B & B2C)

Location : Noida Sector 2

Industry : Travel & Tourism

Job Summary

Key Responsibilities

- Handle inbound and outbound calls for B2B and B2C customers.
- Assist customers with travel packages, hotel bookings, ferry bookings, sightseeing tours, and other travel-related services.
- Resolve customer queries and complaints in a professional and timely manner.
- Coordinate with travel agents, vendors, and internal departments to ensure smooth operations.
- Follow up with leads, existing customers, and travel partners.
- Maintain accurate customer records and update CRM systems regularly.
- Provide information regarding travel itineraries, pricing, availability, and company policies.
- Ensure high levels of customer satisfaction and service quality.
- Onboard new travel agents and business partners.
- Assist agents with registration, documentation, account activation, and training.
- Build and maintain strong relationships with travel agents, corporate clients, and customers.




- Support the sales and operations teams in achieving business objectives.
- Meet daily call, follow-up, and customer service targets.

Requirements :

- Excellent communication skills in Hindi and English.
- 6 months to 2 years of experience in Customer Support, BPO, Travel Operations, or a similar role.
- Prior experience in the travel industry will be an added advantage.
- Robust customer-handling and problem-solving skills.
- Ability to work in a fast-paced and target-driven environment.

What We Offer

- Competitive salary package.
- Career growth opportunities within the travel industry.
- Professional and supportive work environment.
- Exposure to both B2B and B2C travel operations.

Location : Noida Sector 2 Contact Number : (phone hidden)

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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