About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential growth opportunities with a fast-growing company.

Our Core Values :

- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients),



Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

Duties and Responsibilities :

- Performs 50% voice and 50% non voice tasks.- Thoroughly and efficiently gather required customer information- Research remittance information and updated status of the transaction.- Review documents shared by customers to match with Internal information.- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.- Meet and exceed company and individual performance metrics.- Be a reliable and agile resource for customer service.

Qualifications :

- Preferably with 1 year customer experience in a financial technology account.- Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.- Multi channel and omni channel experience is also an advantage (voice and non voice experience).- College Graduate or completed 3 year Bachelor’s College Degree.

📌 Customer Experience Associate (Pune)
🏢 full potential solutions
📍 Pune