Roles & Responsibilities (Real Estate)

1. Customer Engagement & Relationship Management

- Act as the primary point of contact for customers from booking to possession.
- Build and maintain strong relationships with clients to ensure a positive customer experience.
- Address customer queries, concerns, and requests in a timely and professional manner.

2. Pre-Sales & Post-Sales Coordination

- Support the sales team in providing accurate project information and documentation to customers.
- Coordinate post-sales activities including documentation, agreements, and payment schedules.
- Ensure smooth transition of customers from sales to post-sales processes.

3. Customer Communication

- Provide regular updates to customers regarding project progress, construction milestones, and timelines.
- Ensure clear, transparent, and consistent communication with customers.

4. Collections & Payment Follow-ups

- Track customer payment schedules and follow up for timely collections.
- Coordinate with finance/accounts teams for payment reconciliations.
- Handle customer queries related to billing, dues, and receipts.

5. Documentation & Compliance

- Ensure completion and accuracy of all customer documentation (agreements, KYC, forms, etc.).
- Maintain proper records of customer interactions, transactions, and documentation.
- Ensure compliance with company policies and legal requirements.

6. Site Visits & Customer Support





- Coordinate and facilitate customer site visits and project walkthroughs.
- Address customer concerns during visits and ensure a positive in office experience.

7. Issue Resolution & Escalation Management

- Handle customer complaints and service requests effectively.
- Coordinate with internal departments (projects, legal, finance) for issue resolution.
- Escalate critical issues to management and ensure timely closure.

8. CRM & Reporting

- Update and maintain customer data in CRM systems.
- Prepare reports on customer interactions, collections, complaints, and satisfaction levels.
- Track and improve customer satisfaction metrics.

9. Handover & Possession Support

- Coordinate with project and operations teams for possession readiness.
- Assist customers during handover, documentation, and final settlement.
- Ensure smooth possession experience and closure of all formalities.

10. Customer Experience & Retention

- Enhance overall customer satisfaction and loyalty.
- Collect feedback and suggest improvements in processes and services.
- Support in referral generation and repeat business opportunities.

11. Discipline & Professional Conduct

- Adhere to company policies, procedures, and service standards.
- Maintain professionalism, empathy, and customer-centric approach at all times.
- Ensure ethical handling of customer data and interactions.

Pay: ₹500,000.00 - ₹600,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Cre) (Panvel)
🏢 Kanakia Ces Reality Pvt.ltd.
📍 Panvel