Job Description - Customer Relationship Executive (Medical & Lab Products)

Company Name : Lexbax India Pvt. Ltd. Department : Sales / Customer Relationship Management Location : Ambala Cantt, Haryana Experience Required: 2-4 Years (mandatory) Industry Preference : Medical Equipment & Laboratory Products

Job Summary

Key Responsibilities1. Customer Relationship Management (Core Responsibility)

- Manage and maintain relationships with existing customers , distributors, labs, hospitals, and traders.
- Ensure regular follow-ups with customers to generate repeat orders .
- Build long-term relationships to increase customer retention and lifetime value.

2. Repeat Order Generation (Major Focus)

- Analyze customer buying patterns and proactively suggest re-ordering schedules .
- Track last purchase dates and follow up before stock depletion.
- Ensure monthly and quarterly repeat sales targets are achieved.

3. Order Coordination & Follow-up

- Coordinate with sales, production, dispatch, and accounts teams to ensure smooth order processing.
- Track order status, dispatch, delivery, and payment follow-ups.
- Resolve customer complaints related to delivery, quality, or billing in a timely manner.

4. Product Knowledge & Communication

- Communicate product updates, new launches, pricing changes, and schemes to customers.

5.



Customer Feedback & Market Intelligence

- Collect customer feedback and share insights with management for product and service improvement.
- Monitor competitor activity and pricing in the market.

6. Reporting & Documentation

- Maintain proper customer records, order history, and communication logs.
- Submit daily, weekly, and monthly reports on customer follow-ups, repeat orders, and revenue.

Required Skills & Competencies

- Proven experience in Customer Relationship / Sales Coordination in medical or lab products industry.
- Excellent communication skills (Hindi & English; regional language preferred).
- Strong follow-up, negotiation, and relationship-building skills.
- Ability to handle multiple customers and prioritize repeat business.

Experience & Education

- Minimum 2-4 years of experience in a similar role (mandatory).
- Graduate in any discipline (Science background preferred).

What We Offer

- Stable long-term role in a growing medical manufacturing company.
- Market-competitive salary + performance-based incentives.
- Growth opportunities based on performance.

Note

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Paid sick time

Work Location: In person

📌 Customer Relationship Executive (Cre) (Ambala)
🏢 Lexbax India
📍 Ambala