Customer Support - Trainer (Bengaluru)

Customer Support - Trainer (Bengaluru)

01 Nov
|
DrinkPrime
|
Bengaluru

01 Nov

DrinkPrime

Bengaluru

The trainer’s responsibilities include:

- 1. Conducting current hire training for chat support agents

- 1. Driving refresher training sessions for existing agents

- 1. Improving communication quality and empathy in chats

- 1. Training agents on SOPs, troubleshooting, and process handling

- 1. Reduce repeat contacts caused by incorrect or incomplete information

- 1. Working closely with QA and operations teams on identified gaps

📌 Customer Support - Trainer (Bengaluru)
🏢 DrinkPrime
📍 Bengaluru

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