Role Overview

The Store & Billing Associate is responsible for managing in-store billing, customer handling, and daily store operations. This role ensures a smooth checkout experience, accurate billing, inventory coordination, and excellent customer service while maintaining brand standards.

Key Responsibilities1. Billing & POS Operations

- Handle billing using POS systems (cash, UPI, cards, wallets).
- Generate invoices, exchange bills, and return bills as per policy.
- Ensure accuracy in pricing, discounts, offers, and GST billing.
- Maintain daily cash reconciliation and closing reports.

2. Customer Service

- Greet customers and assist them throughout their shopping journey.
- Handle customer queries related to pricing, sizes, availability, returns, and exchanges.
- Explain ongoing offers, sales (Black Friday, Festive Sales, etc.), and store policies clearly.
- Manage customer complaints politely and escalate when required.

3. Store Operations

- Maintain cleanliness and visual presentation of the billing counter.
- Assist with product tagging, steaming, folding, and display when required.
- Coordinate with the store team during peak hours.
- Ensure adherence to brand SOPs and store discipline.

4. Inventory & Stock Coordination

- Assist in inward stock entry and basic inventory tracking.
- Update sold items in the system and inform the team about low stock.
- Support stock audits and daily stock checks when required.

5.



Reporting & Documentation

- Prepare daily sales reports.
- Maintain billing records and documentation.
- Coordinate with accounts/operations team for discrepancies.

Required Skills & Qualifications

- Minimum 12th pass / Graduate preferred .
- 1-3 years experience in retail billing or fashion store operations .
- Familiar with POS systems, GST billing, and UPI/card payments .
- Basic computer knowledge (Excel, billing software).
- Good communication skills (English + local language).
- Presentable, polite, and customer-friendly attitude.

Preferred Skills (Bonus)

- Experience in fashion / apparel / ethnic wear stores .
- Understanding of sales offers, exchange & return policies.
- Ability to handle high-footfall days and sale periods calmly.

Work Timings

- 6 days a week
- Shift-based (as per store timings)
- Weekend & festive availability required

Performance Metrics (KPIs)

- Billing accuracy (zero errors).
- Customer satisfaction & feedback.
- Cash & POS reconciliation accuracy.
- Support during peak sales periods.

Why Join Us

- Work with a growing premium fashion brand.
- Exposure to retail operations & customer experience.
- Growth opportunities within store and operations teams.

Job Types : Full time, Permanent, Fresher

Pay: ₹10,572.64 - ₹20,368.70 per month

Benefits :

- Paid sick time

Work Location: In person

📌 Store & Billing Associate - Female Only (Banjara Hills)
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📍 Banjara Hills