ROLE- Chat support executive: Sales & Customer Engagement

ABOUT THE ROLE

We are looking for a dynamic and customer-focused Chat Support Executive to be the first point of contact for potential customers visiting our website. You will handle inbound sales enquiries via live chat, guide customers through our product/service offerings, resolve their queries, and assist in converting leads into successful orders. When required, you will seamlessly transition conversations to a phone call to ensure the best customer experience.

KEY RESPONSIBILITIES

Respond promptly and professionally to inbound sales enquiries received via website chat.

Understand customer requirements, address doubts, and provide accurate product/service information.

Guide customers through the order placement process and ensure a smooth buying experience.

Engage customers on call when required to further clarify, negotiate, and close orders effectively.

Build rapport with potential customers, understand their needs, and offer suitable solutions to drive conversions.

Maintain accurate records of customer interactions, enquiries, and order details in the CRM system.

Meet daily/weekly targets for response time, lead conversion, and customer satisfaction scores.

Collaborate with the sales and operations team to ensure seamless order fulfillment post-conversion.

REQUIREMENTS :



Excellent written and verbal communication skills in English

Robust negotiation and persuasion skills

Prior experience in chat support, telesales, or customer service preferred

Comfortable handling customer calls when required

Fast typing speed with high accuracy

Basic knowledge of CRM tools and order management systems

Patient, empathetic, and solution-oriented approach

Ability to multitask and manage multiple chat conversations simultaneously

WHAT WE OFFER

Competitive salary + performance incentives

Growth opportunities within the sales team

Structured onboarding and product training

Dynamic and supportive work environment

KEY SKILLS

Live chat support

Sales conversion

Negotiation

Order management

Customer engagement

CRM tools

Communication

Lead conversion

Multitasking

Problem solving

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- What is your current in hand salary? Kindly mention to avoid rejection.
- What is your notice period? Kindly mention to avoid rejection.
- How many years of experience you have? Kindly mention to avoid rejection.

Location :

- Jaipur, Rajasthan (Jaipur) (preferred)

Work Location: In person

📌 Chat Support Executive (Jaipur)
🏢 Urbaine Consumer India
📍 Jaipur