Job Summary

Key Responsibilities

- Make outbound and receive inbound calls from customers.
- Address customer inquiries, concerns, and complaints professionally.
- Provide accurate information about products, services, and company policies.
- Follow up with customers regarding pending issues or service requests.
- Maintain detailed records of customer interactions in CRM systems.
- Generate leads and schedule appointments when required.
- Escalate complex issues to the appropriate department.
- Achieve daily, weekly, and monthly performance targets.
- Collect customer feedback and share insights with management.
- Ensure high levels of customer satisfaction and retention.

Required Skills & Qualifications

- Minimum qualification: 12th Pass / Graduate (preferred).

Preferred Experience

- 0-2 years of experience in telecalling, customer service, BPO, or customer support.
- Freshers with strong communication skills may also apply.
- Excellent verbal communication skills in English and local language(s).




- Good listening and interpersonal skills.
- Basic computer knowledge and familiarity with CRM software.
- Ability to handle customer objections and resolve issues effectively.
- Solid problem-solving and multitasking abilities.
- Positive attitude and customer-focused approach.

Key Performance Indicators (KPIs)

- Call handling efficiency.

Working Conditions

- Full-time position.
- Rotational shifts (if required).
- Office-based or work-from-home depending on company policy.

Salary Range

- ₹10,000 - ₹15,000 per month (depending on experience, location, and company.

Job Title Alternatives :

- Customer Support Executive
- Customer Care Executive
- Customer Experience Associate
- Telecalling Executive
- Customer Relationship Executive (CRE)
- Call Center Executive

Contact us at

- (phone hidden)

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Experience Manager (Rewari)
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📍 Rewari