Job SummaryPurpose of the role - To manage and motivate operations team at offshore and ensure all deliverables are met- To provide training / regular updates to the team members on changes to the processes and procedures- To coordinate with onshore teams where necessary and act as a point of contact- To drive conduct risks and ensure fair customer outcomes- To supply appropriate management information as and when required- To work to continuously improve performance of the teamKey ResponsibilitiesKey tasks and responsibilities - To manage operations team handling simple to medium to high Complex activities- To be responsible for meeting SLAs and other deliverables- To coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offs- Process Management and ensure day-to-day delivery- To monitor and report on process compliance and Service Delivery- To be able to promptly answer support related emails, phone calls and other electronic communications- To Manage a Team of 10-15 members- To develop a plan for the team to use to reach its goal- To ensure process training is available for those responsible for executing the in-scope activities- To listen to team members' feedback- To have one-on-one and regular feedback sessions with the employees;




ensure proper feedbackis provided and appraisal cycle is closed on time for all reporting employees- To ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc.- To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee development- To create plans, and conduct reviews;
provide guidance and troubleshootingSkill RequirementsEducation/Qualifications/ Training Essential- Graduate in any stream- Certification in Insurance from international institutes like CII, LOMA etc. Desirable- Green Belt Certification- CFA Certification from CII, UKSpecific Job Skills Essential- Understanding of Operational Processes and procedures- Hands-on experience with MS Office - Knowledge of operating within a workflow management setting- Excellent communication – verbal and written- Analytical skills- Ability to inspire and motivate people to achieve high standards - Resource Planning- People development- Knowledge of HR policies and procedures Desirable- Working with Excel based Macros- Understanding of Workbench tool and client systemsOther RequirementsEssential Experience- Minimum 4 years of experience in Insurance Operations- Minimum 1 year experience as Team Leader managing Insurance Operations- Experience in handling transitionDesirable Experience- Experience in working at client site

📌 Team Lead (Chennai)
🏢 Ap Moller
📍 Chennai