Job Details : Primary Duties and Responsibilities :

- Provide production support, analyze, and resolve common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues.
- Work closely with business users and partners for the resolution of production issues.
- Monitor transactional activity within the Cencora multi-platform/multi-environment EDI system.
- Work with service providers to ensure business-critical EDI transactions are received, sent, and delivered, and SLAs are met.
- Use standardized tools, SOPs, and rule sets to ensure service delivery, provide optimal communications, and record analytical information needed for the continuous improvement cycle.
- Develop and optimize business processes in support of partner onboarding and other EDI organizational tools.
- Support other Cencora EDI teams with both day-to-day issues and project activities.

Educational Qualifications :

- Bachelor’s degree in computer science, Information Technology, or any other related discipline, or equivalent related experience.

Work Experience :

- 4+ years of experience in B2B integration, implementation, and support experience utilizing EDI products.
- Strong experience with IBM Sterling Integrator or Axway B2B Interchange.
- Prior experience using Axway to support data exchange is preferred.
- Experience with handling most EDI formats is a must, including ANSI X12 and EDIFACT.
- Knowledge and experience troubleshooting SAP IDOC data-related issues.
- Experience in developing, implementing, and supporting business flows within EDI.

Skills & Knowledge :

- Behavioral Skills :

- Critical Thinking

- Detail Oriented

- Impact and Influencing

- Interpersonal Communication

- Multitasking

- Problem Solving

- Time Management





- Technical Skills :

- Understanding of ANSI X12 EDI standards and knowledge of EDI Integration.

- Understanding of production support, support structure, ticketing tools like ServiceNow, shared mailbox support, SLAs.

- Experience in analyzing and reporting transaction failures and file delivery failure issues.

- Good communication, reasoning, and analytical skills.

- Understanding of EDI transactions, ITX mapping knowledge, B2B Integration, and business process analysis/development.

- Tools Knowledge :

- Knowledge of IBM Sterling B2B Integrator Dashboard and different sections inside the tool to handle Production Support scenarios.

- Experience with Axway B2BI and Lightwell B2B Framework.

- Experience with Oracle Database.

- Experience with SQL Developer.

Commitment :

- Ability to support 24x7 system activity during assigned shifts as per a rotating shift schedule, including early mornings, days, nights, and weekends.

EDUCATIONAL QUALIFICATIONS:

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications :

- Salesforce Certified Administrator
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified IT Professional
- ITIL, ITSM Certifications

WORK EXPERIENCE:

SKILLS & KNOWLEDGE:

Behavioral Skills :

- Critical Thinking
- Detail Oriented
- Impact and Influencing




- Interpersonal Communication
- Multitasking
- Problem Solving
- Time Management

Technical Skills :

- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation, Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance

Tools Knowledge :

- Software Configuration Management Tools like Ansible, Puppet
- Citrix technologies like XenDesktop, XenApp, XenServer
- Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
- Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
- Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
- Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
- Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers : Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies : Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity : Cencora is committed to providing equal employment chance without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class prote

📌 Administrator Iii - System & Applications Administration (Pune)
🏢 Cencora
📍 Pune