Job Title : Team Lead – Employee Benefit

Role Overview

We are looking for a Team Lead – Employee Benefit with 6–10 years of experience in claims reimbursement, especially travel claims . The candidate will be responsible for managing a team of processors, reviewing claims, handling stakeholder queries and escalations, and ensuring SLA and KPI targets are consistently achieved.

Key Responsibilities

- Review claims processed by the team for accuracy and completeness .

- Act as the SPOC for stakeholders , addressing inquiries and providing updates.

- Guide and manage the team of claims processors.

- Monitor and improve team performance.

- Analyze claims to identify trends, potential fraud, errors, and improvement areas.

- Handle and resolve escalations.

- Publish performance reports and metrics to leadership.

- Maintain proper process documentation.

- Ensure effective cross-skilling of resources .

- Ensure SLA and KPI targets are consistently met.

- Work under pressure while meeting defined timelines.

Mandatory Eligibility

- 6–10 years of relevant experience .

- Experience in claims reimbursements , especially travel claims .

- Experience in team handling / Team Lead responsibilities.





- Commerce Graduate .

- Strong communication skills.

- Strong analytical and problem-solving abilities.

- Ability to work under pressure and meet timelines.

- Positive collaboration and stakeholder-management skills.

- Customer-centric approach.

- Experience with MS Excel, MS Outlook, and SAP .

Technical Skills

- MS Excel

- MS Outlook

- SAP

- Claims Processing

- MIS / Performance Reporting

Key Skills

- Claims Processing & Reimbursement

- Travel Claims

- Team Management

- Stakeholder Management

- Escalation Management

- SLA & KPI Management

- Analytical & Problem Solving

- Process Documentation

- Performance Reporting

- Fraud Identification

- Cross-Skilling

Education

Mandatory: Commerce Graduate

Important Candidate Eligibility

- Experience: 6–10 Years

- Relevant Experience: Claims reimbursement / Travel claims

- Team Handling: Required

- Education: Commerce Graduate

- MS Excel: Required

- SAP: Required

- MS Outlook: Required

- Strong Communication: Required

- Ex-TCS Employees: Cannot apply

- PAN & DOB: Required for profile creation

📌 433248 Team Lead - Employee Benefit (Claims) (Pune)
🏢 Gratitude
📍 Pune