Role Overview The position holder will be responsible for building and operating the HR systems, policies, processes, technology,analytics, shared services and governance required to support a growing organization. The role will also ownenterprise Learning & Development infrastructure and the performance appraisal process for the entire Leadership Team. This is an enterprise HR infrastructure leadership role, with the primary mandate to build a scalable,efficient, technology-enabled and data-driven HR function.

Corporate HR Strategy, Policies & Governance

- Develop, maintain and periodically review corporate HR policies and standardized processes.
- Establish appropriate HR governance, controls and accountability across the organization.
- Benchmark HR practices and advise the Leadership Team on relevant developments.
- Own HR compliance and statutory requirements.

HR Operations & Shared Services

- Own HR Operations and Shared Services for the organization.
- Establish clear SLAs, workflows and accountability for employee-facing HR services.
- Improve efficiency, accuracy and employee experience across the employee lifecycle.
- Drive standardization and continuous improvement of HR processes.

HR Automation & Technology

- Own the HR automation roadmap and prioritize high-impact process improvements.
- Automate repetitive and manual HR processes and improve HR technology utilization.
- Identify opportunities for AI and technology-led improvements in HR.
- Ensure HR systems have appropriate controls, integration and data integrity.

HR Analytics & MIS





- Develop a comprehensive HR Analytics framework and a reliable single source of truth for people data.
- Build dashboards covering manpower, hiring, attrition, productivity, compensation, performance and other key metrics.
- Develop predictive analytics for attrition, manpower requirements and talent risks where appropriate.

Performance Management

- Own the organization-wide Performance Management framework and annual appraisal process.
- Ensure effective implementation of BSC / KPIs and performance goals.
- Own the performance appraisal process for the entire Leadership Team.
- Coordinate leadership performance reviews with the CEO, CFO, CBO and relevant business leaders.
- Ensure consistency, objectivity and appropriate documentation of performance evaluations.

Learning & Development Infrastructure

- Own the enterprise L&D; framework, processes and learning technology.
- Provide the scalable content, LMS, assessments, certification and learning analytics required by Business HR.
- Measure effectiveness and ROI of L&D; interventions.

Rewards, Recognition & HR Frameworks

- Establish compensation and benefits processes in partnership with the CFO.




- Provide the frameworks within which Business HR can implement targeted retention interventions.

HR Risk, Controls & Audit

- Identify and mitigate people-related operational, policy and compliance risks.
- Maintain appropriate HR documentation and records.
- Establish HR audit mechanisms and ensure timely closure of identified gaps.

HR cost and productivity

- HR process automation and digitization
- HR Shared Services SLA adherence and turnaround times
- HR data accuracy and reporting quality
- HR compliance and audit performance
- Quality and governance of Leadership Team performance appraisals
- L&D; effectiveness, utilization and measurable capability outcomes
- Employee experience with HR Operations
- Reduction in manual HR processes and avoidable HR errors

Strong experience in HR process design, automation and HR technology.

- Strong understanding of HR Analytics, MIS and data-driven decision making.
- Experience managing HR Shared Services / HR Operations.
- Solid understanding of Performance Management and L&D.;
- Experience developing and implementing HR policies, governance and controls.
- Strong financial orientation and comfort working with the CFO and senior leadership.

Experience & Education
• 12+ years of HR experience with significant experience in Corporate HR, HR Operations and HR
transformation.

- Experience of scaling organizations and building HR infrastructure.
- Excellent academic record and a degree in HR from a reputed management institute.

📌 Head of HR & Governance (Noida)
🏢 IndiaMART InterMESH
📍 Noida