Experience : 8+ yearsShift : UK/Europe time-zoneJob Responsibilities : - End-to-end incident management, from L1/L1.5 escalation to closure.- Support provisioning, modification and de-provisioning of in-scope applications.- Provide L1 and L2 operations support for IAM services.- Troubleshoot misconfiguration, access and routing issues.- Coordinate with hardware suppliers on break-fix and replacement.- Back up and restore IAM service configuration.- Provide periodic and on-demand reports.- Keep ServiceNow tickets current, with clear resolution and closure notes.- Join RCA reviews. Update SOPs and knowledge-base articles.- Work with Hosting, Network Security, DLP and Malware Tools on cross-tower issues.- Identify opportunities for automation.- Take part in MIM calls, qualifying whether an incident meets the criteria for a Major Incident.- Drive monthly review calls :



prepare reports and run trend analysis.- Take part in weekly engineering calls.- Act as the human in the loop for Tier 0 access-request certification.Tools Experience : - Azure AD- Active Directory- Okta- CyberArk- ServiceNow- Semperis- CrowdStrike (valuable to have)- Microsoft Defender (good to have)- Veza (entitlements management - ISPM)Technologies : - Directory services- Single sign-on and MFA- Privileged access management- Application access provisioning- PowerShellRequirements : - 8 years of L2 identity and access management experience- 24x7 support environment- Azure AD and Active Directory administration- Okta administration and SSO troubleshooting- CyberArk operations- Access provisioning and reporting- ITSM incident, problem and change processes- Clear written and spoken EnglishPreferred Certifications : - Microsoft SC-300- Okta Certified Professional- CyberArk Defender- Agile Practitioner certification (ref:hirist.tech)

📌 Operations Lead - IDAM (Gurugram)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Gurugram