Location: Kolkata

Experience: 4–6 Years in PTP, including 2+ years handling AP calls/helpdesk queries
Salary: Up to 9 LPA
Work Setup: 5 Days Work From Office
Shift: ANZ Shift | Starting around 2:00–3:00 AM IST

The Opportunity

We’re looking for an experienced PTP/AP Helpdesk Specialist to manage vendor and internal Accounts Payable queries, resolve tickets within SLA, and support smooth PTP operations.

What You’ll Do

- Serve as the first point of contact for vendor and internal AP queries .

- Manage helpdesk tickets and ensure timely SLA-based resolution.

- Handle invoice status, payment queries, vendor reconciliations and escalations.

- Support invoice validation, processing and posting activities.

- Resolve blocked invoices and discrepancies with AP, Procurement, Finance and Treasury teams.

- Communicate professionally with vendors and stakeholders via email and phone.

- Support AP month-end activities, compliance and audit requirements.

- Identify process gaps and recommend improvements.





- Prepare reports and maintain accurate documentation and knowledge-sharing materials.

What We’re Looking For

- 4–6 years of PTP/P2P experience , including 2+ years in AP Helpdesk, AP calls or SME support .

- Expert knowledge of SAP or JD Edwards .

- Advanced Excel skills: IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, Pivot Tables, Cell References, Ageing, Date Formatting and Text-to-Table .

- Strong AP/Accounts Payable and P2P process knowledge.

- Experience in reporting, compliance and stakeholder management.

- Excellent English communication skills.

- Robust analytical, organisational and problem-solving abilities.

- Comfortable handling stringent timelines and high-volume queries.

- Willing to work 5 days onsite in Kolkata and an ANZ shift starting around 2:00–3:00 AM IST .

Interested? Send your updated CV highlighting your PTP/AP, helpdesk, ERP, Excel and stakeholder-management experience .

PAN and DOB are required for profile creation.

📌 PTP Helpdesk Specialist (Kolkata)
🏢 Gratitude
📍 Kolkata