Location: Pune
Experience: 7–10 Years
Band: BPO 4/5
Process: Procure to Pay (P2P) – Quality

Job Overview

We are looking for an experienced Team Lead – P2P Quality to lead and manage quality control operations across the end-to-end Accounts Payable (AP) process. The ideal candidate should have strong knowledge of Invoice Processing, Helpdesk, Payments, Vendor Master Management, and Travel & Expense (T&E;), along with experience in quality audits, process compliance, root cause analysis, and continuous improvement.

Key Responsibilities

- Lead end-to-end Quality Control operations across the Accounts Payable process, including Invoice Processing, Helpdesk, Payments, Vendor Master Management, and T&E.;

- Ensure adherence to Critical to Quality (CTQ) parameters, SOPs, company policies, and compliance requirements.

- Conduct and monitor daily quality audits, ensuring timely reporting to internal and external stakeholders.

- Review audit findings, identify quality gaps, and recommend appropriate corrective and preventive actions.

- Prepare Root Cause Analysis (RCA) reports and conduct 5 Whys analysis to identify the underlying causes of errors.

- Drive preventive actions to reduce recurring errors and improve process accuracy.

- Monitor team deliverables to ensure timely completion, accuracy, and compliance with established standards.

- Ensure achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Turnaround Time (TAT), and accuracy targets.





- Identify process gaps and implement continuous improvement initiatives.

- Manage internal quality reporting and provide regular performance updates to stakeholders.

- Support teams in achieving daily, weekly, and monthly quality and productivity targets.

Required Skills & Competencies

- Strong understanding of the end-to-end Accounts Payable / Procure to Pay (P2P) process.

- Hands-on knowledge of Invoice Processing, Payments, Vendor Master, AP Helpdesk, and T&E.;

- Experience in Quality Assurance, Quality Control, and process audits.

- Strong knowledge of RCA, 5 Whys, and corrective and preventive actions.

- Understanding of CTQ parameters, SOPs, compliance, SLAs, and KPIs.

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication and stakeholder management skills.

- Ability to handle conflicts proactively and resolve issues effectively.

- Positive attitude, intellectual curiosity, and a continuous improvement mindset.

Valuable to Have

- B.Com, M.Com, or a postgraduate degree in Finance or Accounting.

- Professional experience in Accounts Payable / P2P operations.

- Good understanding of finance and accounting processes.

- Knowledge of ERP systems such as SAP.

- Proficiency in MS Office and Advanced Excel.

Important Information

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are mandatory for profile creation.

📌 Team LeadP Quality (Pune)
🏢 Gratitude
📍 Pune