Deutsche Telekom Digital Labs
GM - Technical Program Manager
Service & Engagement · Gurgaon · Full-time
Deutsche Telekom Digital Labs is the engineering hub of Deutsche Telekom, Europe’s #1 telecom brand. We build the digital products that millions of customers across Europe use every day. AI-first by design, we don't just adopt new technology, we build with it.
1 most valuable telecom brand in the world, and #11 across all brands (Brand Finance Global 500, 2026)
~ This team exists at the intersection of technology and the moments that matter most to customers. If you care deeply about the experience on the other side of the screen and want to build the systems that make every interaction feel effortless, this is where you belong. AI tools, on us — Every engineer ships with AI. Time to recharge — Uncapped leaves, birthday leave, flexible hours, and sabbatical options.
Family first — 9 months maternity on full pay, 15 days paternity, crèche support, infertility treatment and adoption leave.
Health & wellness — Medical cover up to ₹15L for you and your family, unlimited free doctor consults, 24/7 counselling and free Cult.Money & everyday — Flexi advantages for car, fuel and books. Free meals and snacks on campus. Monthly phone and broadband allowance, plus relocation support when you need it.
We're looking for a GM - Technical Program Manager to join Service & Engagement. This role suits someone with around 12-16 years of relevant experience, who can lead complex, cross-team programs from planning through launch and keep engineering, product, and leadership aligned along the way.
Own complex, cross-team programs end to end, from planning through launch, keeping scope, timelines, dependencies, and risks visible and under control.
Solid B2C experience.




Build and maintain clear plans, milestones, and status reporting that engineering, product, and leadership can rely on, and communicate with executive-level clarity on progress, risks, and decisions needed.
Apply strong program and project planning practices (Agile, Scrum, Kanban), alongside disciplined dependency, risk, and change management, to keep delivery predictable as scope and priorities evolve.
Run effective rituals such as planning, reviews, and retrospectives, and continuously improve how teams deliver, including through post-launch reviews that turn lessons into lasting process changes.
Track delivery and quality metrics, and use them to forecast, adjust, and communicate honestly about progress, drawing on delivery metrics and forecasting methods to set realistic commitments.
Partner with technical leads to understand architecture, cloud, and software delivery practices well enough to challenge estimates and sequencing, and to weigh technical risk, reliability, and release readiness.
Use AI tools to automate reporting and surface risks sooner, and help teams adopt AI-assisted ways of working in delivery.
A certification such as PMP, SAFe, or similar, showing a structured approach to program delivery.
Experience running programs across multiple geographies and time zones, with the ability to coordinate and communicate effectively across distributed teams.
Exposure to AI/ML delivery or data-platform programs, including an understanding of the specific risks and dependencies they bring.
Build digital products from scratch on modern, cloud-native infrastructure.
A real mandate to run lean and AI-first, not lip service, but how we actually operate.
A rapid, agile culture where releases ship quickly and your judgment drives the roadmap.

📌 Technical Programme Manager - Planning (Gurugram)
🏢 Deutsche Telekom Digital Labs Private
📍 Gurugram