Job Description: HR Support Executive – Employee Services

Location: Mumbai
Experience: 1–6 Years
Salary: Up to ₹9 LPA
Job Type: Full-Time
Work Mode: 100% Work From Office
Shift: 24/7 Rotational Shifts, primarily US Night Shifts

Job Summary

We are looking for an HR Support Executive to provide first-level HR assistance to employees, line managers, vendors, and other authorized stakeholders. The role involves resolving HR-related queries through calls and following established procedures, service standards, and knowledge-base guidelines.

Key Responsibilities

- Handle Tier 1 HR queries related to HR policies, employee data, payroll, benefits, learning and development, and time and attendance.

- Provide accurate information and aim for first-contact resolution.

- Record call details, case information, and resolution notes in the designated ticketing system.

- Follow defined SLAs, quality standards, and escalation procedures.

- Maintain strict confidentiality and comply with employee data privacy requirements.

- Research queries using available knowledge articles and HR systems.

- Identify recurring issues and recommend process improvements.





Required Qualifications

- Graduate in any discipline.

- 1–6 years of relevant experience.

- Mandatory international voice process experience; domestic-only voice experience is not acceptable.

- US voice process experience and international HR helpdesk experience are preferred.

- Familiarity with ServiceNow, Remedy, Avaya, or similar tools is an advantage.

- Basic MS Office knowledge and typing speed of 30 WPM with 100% accuracy.

Required Skills

- Excellent verbal and written communication.

- Customer service and problem-solving abilities.

- Strong attention to detail and logical reasoning.

- Effective probing, troubleshooting, and research skills.

- Ability to learn recent systems and follow documented procedures.

Work Conditions

- Mandatory 5-day work-from-office arrangement.

- Must be flexible to work rotational shifts across a 24/7 schedule, including US night shifts.

- Remote working is not available.

Important: Former TCS employees are not eligible. PAN and date of birth are required for profile creation.

📌 HR Support Executive - Employee Services (Mumbai)
🏢 Gratitude
📍 Mumbai