Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloudbased solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

The Client Services Specialist is responsible for the successful implementation, deployment, and support of technically complex software solutions within client environments through a centralised intake process (e.g. ServiceNow). Work items are assigned with detailed requirements, contextual information, and predefined standards via structured request forms, enabling consistent, high-quality delivery at scale. This role involves managing client issues, performing upgrades, and ensuring high-quality delivery aligned with client business needs. The specialist is expected to leverage AI-assisted tools where appropriate to accelerate troubleshooting, improve documentation quality, and enhance delivery efficiency, while maintaining strong ownership, accuracy, and client satisfaction. Building an AIfirst organisation is central to Clinisys' purpose and the impact we deliver. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AIenabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve.



Execute configuration tasks assigned through structured intake systems (e.g. ServiceNow), ensuring full adherence to the instructions, context, and acceptance criteria provided within each request.

Interpret and apply detailed work instructions, templates, and supporting documentation to deliver consistent, high-quality outcomes across repeatable configuration activities.

Operate within a process-driven delivery framework, ensuring tasks are completed efficiently, accurately, and in alignment with defined service levels and quality benchmarks.

Create and maintain detailed technical checklists and implementation workflows, using AI tools where appropriate to standardise and improve documentation quality.

Follow established escalation pathways when task inputs, requirements, or instructions are unclear or incomplete, ensuring risks to quality or timelines are proactively managed.

Work closely with cross-functional teams to ensure seamless implementation, issue resolution, and continuous delivery improvement.

Participate in periodic maintenance releases and contribute to ensuring stable and efficient deployments.

Prepare structured project documentation (e.g., Wiki pages, QA requests, upgrade checklists, change analyses), leveraging AI to improve consistency and turnaround time.

Maintain strong stakeholder relationships and act as a trusted technical partner during implementation and upgrade cycles.

Strong knowledge of software implementation, deployment processes, and client-facing technical delivery.





Ability to communicate technical information clearly and effectively to both technical and non-technical stakeholders.

Proficiency in web technologies including HTML, JavaScript, and related frameworks.

Ability to manage multiple priorities in high-pressure environments while maintaining quality and accountability.

Required Experience & Education

Bachelor's degree in computer science or related field, or equivalent work experience.

3+ years of experience in software implementation, technical support, or customer-facing technical roles.

Proven experience in managing complex client implementations, issue resolution, and upgrade cycles.

Working knowledge of HTML, JavaScript, CSS, and technologies such as VB.NET, ASP.NET, or C#.

for troubleshooting, documentation, and code support) to improve efficiency, accuracy, and turnaround time in client delivery activities.

Ability to critically evaluate, validate, and safely apply AI-generated outputs in production environments, ensuring compliance, accuracy, and client data integrity.

Solid ability to work in high-pressure environments while managing multiple priorities and delivering quality outcomes.

Preferred Experience & Education

Experience with Clinisys products or similar enterprise/LIMS platforms.

Experience in creating reusable documentation, checklists, or process frameworks for implementation.

Knowledge of Agile/Scrum methodologies and global delivery models.

Shift Timings:

This is a permanent role comprising a five-day week with shifts to cover our US and UK hours from Monday to Friday. For India these are UK shifts from 1:00 PM to 10:00 PM IST.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications analyzing resumes, or assessing responses. If you would like more information about how your data is processed, please contact us.

📌 Customer Service Representative - Service Advisor (Permanent) (Bengaluru)
🏢 Clinisys Group
📍 Bengaluru