Job Title : German Language Specialist – Cards Operations | Disputes & Collections | German B2/C1

Job Description

We are hiring a German Language Specialist – Cards Operations in Mumbai with 2–10 years of experience in Cards Operations, Disputes, Collections, and German language support . The role involves handling German-language client communication, supporting card operations processes, preparing MIS reports, analyzing operational data, and ensuring stringent client deliverables and service quality. Immediate joiners are preferred.

Location: Mumbai, Maharashtra, India
Site Mode: Onsite
Shift: rotational
Language: German – Written & Verbal

Key Responsibilities

1. Handle Cards Operations – Disputes & Collections processes while ensuring accuracy, quality, and compliance with client requirements.

2. Communicate effectively with German-speaking clients and stakeholders through written and verbal German .

3. Prepare and maintain MIS reports, operational dashboards, and performance reports using MS Office tools.

4. Analyze operational data, identify issues and trends,



and support timely resolution of process and client-related concerns.

5. Ensure stringent client deliverables, SLA adherence, effective presentations, and high-quality service delivery.

Required Skills

1. German Language – Written & Verbal Communication

2. Cards Operations – Disputes & Collections

3. MIS Reporting & Data Analysis

4. MS Office – Excel, PowerPoint & Word

5. Client Communication & Stakeholder Management

Qualification

- Bachelor's degree in Any Discipline , preferably Business, Finance, Commerce, or a related field.

- 2–10 years of relevant experience in Cards Operations, Banking Operations, Disputes, Collections, or Financial Services BPO.

- Strong German language proficiency in both written and verbal communication .

- Positive analytical thinking, interpersonal skills, presentation skills, and ability to meet stringent client deliverables.

- Immediate joiners are preferred.

Important Notes

- Ex TCS Employees can't apply.

- PAN and DOB are required for profile creation.

📌 German Language Specialist - Cards Operations | Disputes & Collections | German/ (Mumbai)
🏢 Gratitude
📍 Mumbai