About the Role

Join a top global brand as a Team Leader in an International Voice Process. You will lead a team of customer service associates, drive operational performance, ensure SLA achievement, manage team productivity, and support employee development while maintaining high service quality.

Qualifications

- Minimum 1 year of Team Leader experience on paper in an International Voice Process

- Experience handling team performance, coaching, and mentoring

- Strong understanding of AHT, WFM, SLA management, roster planning, and shrinkage management

- Experience conducting performance reviews, audits, and feedback sessions

- Good analytical skills with solid proficiency in MS Excel

- Excellent communication and leadership skills

Benefits

- Salary package of ₹5–5.5 LPA

- Opportunity to work with a top global company and recognized brand

- Career growth in operations and people management

- Exposure to a dynamic international voice environment





Eligibility

- Only candidates with at least 1 year of Team Leader experience (on paper) in an International Voice Process will be considered.

- Experience in team handling, SLA management, AHT, WFM, roster planning, shrinkage management, audits, and performance management is mandatory.

Apply Now

If your profile reflects the non-negotiable qualifications , send your updated CV for review.

Please include the following details:

- Highest Educational Attainment

- Years of Team Leader Experience (on paper) in an International Voice Process

- Team Size Managed

- Experience with AHT, WFM, SLA, and Shrinkage Management (Yes/No)

- MS Excel Proficiency (Basic/Intermediate/Advanced)

- Current/Last CTC

- Expected CTC

- Notice Period

- Current Location

📌 AML Operations Analyst (AML QC) | Bangalore & Chennai (Mumbai)
🏢 Gratitude
📍 Mumbai