We're looking for a Product Support Specialist This role is Office Based, Pune Office

Product Support Specialist

The Product Support Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. Resolve how-do-I, configuration, and known-issue cases across every channel — web, Live Chat, phone — with the Agentforce copilot in the loop on every case.

Pod Foundations certification within 30 days — the gate to the queue — and current at every release.

2+ years customer-facing technical support or equivalent; genuine curiosity about how software works.

- Basic understanding of SaaS applications, web technologies, and client-server architecture.
- Exposure to REST APIs, JSON/XML, status codes, and API testing tools such as Postman or similar solutions.
- Ability to troubleshoot application access, authentication, configuration, and integration-related issues using documented processes.
- Exposure to browser developer tools,



log analysis, and error investigation techniques.
- Understanding of file-based integrations, FTP/SFTP transfers, and data synchronization concepts is preferred.
- Willingness to learn enterprise integrations, marketplace applications, email authentication technologies (SPF/DKIM), and migration-related support processes.
- Salesforce hygiene, AI-assisted research, Live Chat pace.

Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the contemporary workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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📌 Product Support Specialist - Salesforce (Pune)
🏢 Cornerstone OnDemand
📍 Pune