Capital Markets & Equity Capital Markets Operations

Delivery Manager – Capital Markets

Location: Thane, Maharashtra
Experience Required: 10–15 years
Band: BPO 5 / BPO 6
Salary: Up to ₹20 LPA
Job Code: 435608
Industry: Capital Markets / Financial Information Services
Function: Finance & Accounting / Capital Markets Operations

Job Overview

We are seeking an experienced Delivery Manager – Capital Markets to lead global delivery operations for the Equity Capital Markets team, with a focus on Company Financial Reports and financial information services. The ideal candidate will possess strong capital markets knowledge, financial statement analysis expertise, and proven experience managing large-scale delivery teams across multiple geographies.

The role involves overseeing service delivery, managing client relationships, ensuring compliance with service-level agreements (SLAs), driving operational excellence, and maintaining financial and business performance. The successful candidate will also be responsible for cluster-level P&L; management, business growth opportunities, workforce planning, and continuous process improvement.

Key Responsibilities

1. Delivery & Operations Management

- Manage end-to-end delivery of company financial information and reporting services across global delivery centers.

- Ensure timely, accurate, and high-quality delivery of Company Financial Reports and related financial information.

- Lead and manage a team of approximately 100–200 employees across multiple operational streams, geographies, time zones, and cultures.

- Monitor daily performance indicators, operational metrics, productivity, and quality standards.

- Drive performance improvement initiatives to enhance operational efficiency and service delivery.

2. Capital Markets & Financial Analysis

- Apply strong knowledge of equity capital markets and financial information services.

- Understand capital markets products, including Company Financial Reports, broker and analyst reports, and fixed-income products such as corporate bonds.

- Interpret financial data, analyze financial statements, and ensure the accuracy and reliability of financial information.

- Support business sourcing and evaluate opportunities within the equity capital markets segment.

- Maintain a thorough understanding of financial reporting requirements and market developments relevant to the business.

3. Client & Stakeholder Management

- Lead client meetings, business reviews, and operational discussions.





- Act as the primary delivery owner and single point of contact (SPOC) for clients.

- Govern, review, and manage client-defined SLAs and internal performance metrics.

- Build strong relationships with internal and external stakeholders across global teams.

- Address client concerns, resolve escalations, and ensure business requirements are met effectively.

4. Financial & Business Management

- Own and manage the profit and loss (P&L;) for the assigned cluster.

- Identify new business opportunities and develop strategies to expand existing operations.

- Support effort estimation, validation, commercial assessments, and pricing activities.

- Monitor financial performance and ensure alignment with business objectives.

5. People Leadership & Workforce Planning

- Provide leadership, coaching, mentoring, and constructive feedback to managers and team members.

- Plan staffing requirements, resource allocation, and training needs.

- Build a culture of accountability, integrity, collaboration, and respect.

- Manage team performance, resolve conflicts, and develop leadership capabilities within the organization.

6. Process Improvement & Transformation

- Participate in strategic projects, operational transformation, and continuous improvement initiatives.

- Identify process gaps and implement corrective actions to improve quality, productivity, and turnaround times.

- Establish transparent action plans, timelines, and accountability measures to achieve business goals.

- Adapt to changing priorities and manage multiple assignments effectively.

Required Qualifications

- Bachelor's or postgraduate qualification in Commerce, Accounting, Finance, or a related discipline.

- Preferred qualifications include B.Com, M.Com, MBA in Finance, ICWA/CMA, or CA.

- 10–15 years of overall professional experience, including at least 5 years independently managing large assignments in capital markets or financial information services.

- Demonstrated experience in managing large delivery operations and teams across multiple geographies.

- Solid knowledge of equity capital markets, financial reporting,



and capital markets products.

- Experience in financial statement analysis and interpretation of financial data.

- Proven experience in client management, SLA governance, and operational performance management.

- Experience in P&L; management, workforce planning, and business growth initiatives.

Required Skills & Competencies

- Capital Markets & Equity Capital Markets Operations

- Company Financial Reports & Financial Information Services

- Financial Statement Analysis & Data Interpretation

- Delivery Management & Global Operations

- Large-Scale Team Leadership & People Management

- Client Relationship & Stakeholder Management

- SLA/KPI Governance & Performance Improvement

- Profit & Loss (P&L;) Management

- Business Development & Opportunity Assessment

- Effort Estimation, Commercial Validation & Pricing

- Workforce Planning & Training Management

- Strategic Planning, Communication & Problem-Solving

Behavioral Competencies

- Strong customer focus and results-oriented leadership.

- Excellent analytical skills and sound business judgment.

- Strong relationship-building, networking, and stakeholder management abilities.

- Excellent verbal, written communication, and presentation skills.

- Ability to mentor teams, manage conflicts, and drive collaboration.

- Strong execution skills, with a focus on realistic action plans and deadlines.

- Ability to manage ambiguity, shifting priorities, and multiple deadlines.

- High accountability, integrity, and commitment to quality.

Additional Hiring Information

- Location: Thane, Maharashtra.

- Experience: 10–15 years.

- Band: BPO 5 / BPO 6.

- Salary: Up to ₹20 LPA.

- Employee Eligibility: Former TCS employees are not eligible to apply.

- Profile Creation: PAN and date of birth (DOB) are required for profile creation and must be handled securely through the authorized recruitment process.

- Shift Flexibility: Candidates should be open to available shifts based on business requirements.

Ideal Candidate Profile

The ideal candidate is a seasoned capital markets delivery leader with extensive experience in financial information services, financial reporting, and global operations. They should be capable of managing large teams, owning client delivery and cluster P&L;, improving operational performance, and identifying opportunities for business growth while maintaining high standards of accuracy and client satisfaction.

📌 Delivery Manager - Capital Markets (Mumbai)
🏢 Gratitude
📍 Mumbai