How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

You will be leading Customer Communication and Automation team, and will play a key role in shaping Delta's Customer communication & experiences.

We are seeking a seasoned Engineering Leader with 15+ years of experience to lead high-impact engineering teams, drive cloud-native platforms on AWS , and deliver AI-powered, product-led solutions at scale. The ideal candidate has built and scaled engineering organizations, partnered closely with Product and Business leaders, and successfully delivered complex systems in fast-paced environments.

Define and evolve cloud-native architectures on AWS, ensuring scalability, security, resilience, and cost efficiency

Champion engineering best practices including Automation, CI/CD, observability, DevOps, SRE, and security-by-design

Build, mentor, and retain high-performing engineering teams across multiple geographies

set clear expectations for delivery, quality, and growth

Guide career progression, succession planning, and performance management

Partner closely with Product Management, Design, Data, and Business stakeholders to translate vision into execution

Balance short-term delivery with long-term platform and architecture investments

Make data-driven tradeoffs across scope, timelines, quality, and technical debt

Lead transformation initiatives including modernization, platform re-architecture, or AI adoption

Exposure to AI-Assisted Development Tools (GitHub Copilot, Microsoft Copilot)

Drive adoption of AI-assisted development practices and tooling across engineering teams.

Deep understanding of AWS ecosystem

Exposure to Power Platform & UIPath

BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 16 or more years of experience in IT project-based setting, or any equivalent combination of experience, education, and / or training is required

14+ Years of proven experience in software engineering resource management or a related role, with a strong understanding of Software development and support processes and Agile methodologies.

Agile and preferably scaled agile experience

Experience with engineering software, serverless software within Amazon Web Services (AWS)



is required.

Core knowledge of technologies and programming languages such as: Python, TypeScript, SQL, Dynamo, RDS, Aurora/Postgres, AWS CDK.

Experienced in Leading AI teams with strong foundation on Machine Learning and Generative AI.

Experience in cloud managed services and databases (RDS, NoSQL/DynamoDB, serverless, etc.)

Good understanding of RPA tools such as UIPath, Power Automate, etc.

Strong understanding quality and security practices.

Experience with automation of quality, compliance, and testing frameworks (BDD/TDD).

Test Driven Development, Quality forward development practices, with automation at forefront for continuous quality.

Proven experience in managing a team of highly productive Software development resources.

Experience in managing resources working in a highly agile environment.

Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.

Demonstrated experience in capacity planning, resource allocation, and Agile team management.

Knowledge of industry best practices and emerging trends in IT engineering resource management.

Experience with resource management tools and software platforms is a plus.

Experience in cloud environment, experience with FinOps, using tools like Jira or Digital ai Agility, is a plus.

Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment

Experience in Resource Allocation, Capacity Planning & Resource utilization

Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.





Ability to build and sustain robust networks across internal and external stakeholders.

Being a coach/mentor/advisor to drive continuous team development and growth.

Deep understanding of AWS ecosystem

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future of Aviation. The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the 'Leader in Employee Volunteering' category. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.

Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.

Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme....

📌 Site Engineering Team Leader (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru