Hiring: Mandarin Customer Service Agent

Location: Bangalore / Mumbai

Experience: 1+ Year

CTC: Up to ₹10 LPA

Shift: APAC Business Hours

Band: BPO 2/3

Language: Native Mandarin

Key Responsibilities:

- Handle customer queries via calls, email, chat & social media

- Support customers with digital banking products and account-related queries

- Resolve complaints and manage escalations

- Maintain customer interaction records in CRM

- Meet defined KPIs, SLAs and customer satisfaction targets

- Coordinate with internal banking stakeholders

- Ensure compliance with banking policies and regulations

Requirements:

- Diploma / Bachelor's degree in any discipline

- Minimum 1 year of customer service experience, preferably in Banking/Financial Services

- Excellent Mandarin communication skills; English is an advantage

- Robust communication, problem-solving and customer-handling skills

- Willingness to work shifts and weekends

Ex-TCS employees are not eligible.

Apply Now

Please complete the questionnaire using the link below:

Questionnaire:

Note: PAN & DOB required for TCS reg.

📌 Mandarin Customer Service Agent (Bengaluru)
🏢 Gratitude
📍 Bengaluru