We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our recent AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you.

Position Summary Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit's suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:

Provide front-line and ongoing technical support for Onit's products and solutions

Provide feedback and suggestions on product features, product performance, alternative solutions and market trends

Own projects end-to-end, from idea to completion





Support delivery and implementation services as necessary

1-2 years of related technical support or software implementation experience (SaaS software preferred)

General understanding of programming fundamentals

Excellent Microsoft Office Suite and general documentation proficiency

Ability to multi-task and prioritize across several projects simultaneously

Prior experience working on integrations/Salesforce is a plus.

Benefits & Perks That Support You

Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:

Health Coverage: Employee and immediate family members.

Time Away: Flexible paid time off and 10 company paid holidays annually.

Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Income Protection: 100% employer-paid life and disability insurance.

Tax-Advantaged Accounts: Community Engagement: One paid volunteer day each year to give back to the community.

At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. We create an environment with compelling work, impactful contributions, and career growth.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 IT Support Technician - Flexible Working (Pune)
🏢 Onit
📍 Pune