VOD Team Member – Operations

Job Summary

We are looking for a detail-oriented and analytical VOD Team Member to support third-party database operations, metadata management, ticket triage, quality assurance, and workflow management.

The role involves reviewing partner metadata, identifying unique findings in third-party databases, handling daily tickets, preparing QA data, managing escalations, maintaining SLA performance, and submitting daily and weekly operational reports .

The ideal candidate should have strong written and verbal communication skills, analytical ability, attention to detail, and the ability to work independently or as part of a team.

Key Responsibilities

Metadata & Database Management

- Review partner metadata and identify unique findings in third-party databases .

- Manage metadata-related requests as the primary workflow.

- Review, validate, and process data according to defined operational guidelines.

- Maintain accurate and updated third-party database information.

Ticket Management & Issue Triage

- Handle daily operational tickets and triage issues according to defined instructions and workflows.

- Analyze incoming requests and determine the appropriate action or resolution.

- Track tickets and ensure timely resolution within defined SLA timelines .

- Identify issues requiring additional clarification and follow up through appropriate channels.

- Manage escalated issues and coordinate with relevant teams for resolution.

Communication & Stakeholder Management

- Communicate effectively with internal and external Points of Contact (POCs) when required.

- Demonstrate strong written communication and clear articulation when communicating with stakeholders.

Quality Assurance & Partner Onboarding

- Support QA data preparation during current partner onboarding activities.

- Validate and prepare data according to defined quality requirements.

Reporting & SLA Management





- Prepare and submit daily and weekly operational reports .

- Monitor operational activities and ensure all assigned work is completed within SLA.

Workflow Management & Process Improvement

- Manage metadata requests as the primary workflow.

- Get cross-trained on additional workflows and support them as secondary responsibilities.

- Cross-utilize across workflows based on business requirements and instructions from the Team Lead.

- Suggest workflow and process improvements based on practical implementation and operational experience.

- Support continuous improvement initiatives within the process.

Education & Experience

- 1–3 years of experience in Operations, BPO, Back Office, Data Operations, or a related process.

- Graduate in any discipline.

- Experience in operations, data management, ticket handling, customer support, or process management is preferred.

- Experience working with internal or external customers/stakeholders is an advantage.

Required Skills

- Strong written and verbal communication skills.

- Excellent analytical and decision-making abilities.

- Strong attention to detail and data accuracy.

- Good presentation and reporting skills.

- Strong computer and MS Office skills.

- Ability to understand and follow process guidelines and SOPs.

- Process-oriented approach with strong ownership and accountability.

Work Requirements

- Mandatory Work From Office.

- Permanent night shift: 9:00 PM to 6:00 AM IST .

- No shift rotation.

- Candidate must be comfortable working permanently during the night shift due to regular interaction with US-based teams and stakeholders .

- This is a BPO process and not an IT role .

- Candidate should be comfortable with email-based stakeholder communication.

- Calls are not permitted as part of this process.

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are required for Employee Profile (EP) creation.

📌 VOD Team Member - Operations (Bengaluru)
🏢 Gratitude
📍 Bengaluru