Customer Service Associate | International Voice

Locations: Mumbai & Pune
Experience: 1–3 Years
Qualification: Graduate
Salary: Up to ₹7 LPA CTC
Grade: BPOZ / BPO1 / BPO2

About the Role

TCS is hiring Customer Service Associates for International Voice processes covering Banking & Cards (US & Australia) and Telecom Activation .

What You’ll Do

- Handle inbound international customer calls
- Understand customer concerns and provide quick solutions
- Aim for First Call Resolution
- Handle complaints and escalations professionally
- Coordinate with internal teams and field technicians
- Maintain excellent customer experience and service quality
- Follow process, compliance and regulatory requirements

Who Can Apply?

- Graduate with 1–3 years of international BPO/BPS customer service experience
- Excellent English communication skills




- Robust customer-handling and problem-solving abilities
- Good typing and data-entry skills
- Basic knowledge of MS Windows/computer applications
- Telecom experience is an advantage
- Understanding of Australian/New Zealand culture is a plus
- Comfortable with rotational shifts, weekends and business requirements

⭐ Key Skills

International Voice | Customer Service | BPO | Voice Process | Customer Handling | Complaint Handling | Escalation Management | Active Listening | Problem Solving | Telecom

Ready to Apply?

If you have international voice/customer service experience and want to build your career with TCS , complete the questionnaire below.

Questionnaire:

Please select your preferred location: Mumbai or Pune.

📌 Customer Service Associate | International (Mumbai)
🏢 Gratitude
📍 Mumbai