For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. Address inbound customer questions and concerns arriving via phone and email

Update systems and document all interactions with customers, associates, and partners

Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Solid phone contact handling and active listening skills

Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers

Demonstrated ability to complete projects and assignments accurately in a fast-paced environment

Ability to use Windows based systems,



digital soft phones, and familiarity with CRM systems and practices

2+ years previous customer service experience in a phone / email contact center

Experience in a performance-based or metric-driven environment

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

📌 Customer Service/Sales Advisor - Contact Centre (Mumbai)
🏢 Global Industrial
📍 Mumbai