Role/Skill: Team Leader - US Life Insurance Agency Management

Location: Mumbai

Experience: 6 to 8 years

Band: BPO 3/4

Salary: 9 -11 LPA

Shift: 24x7

- >2 years experience in US Life Insurance Agency Management / servicing preferred

- Fluent speaking and writing skills in English language

- Ability to type 40-60 words per minute for chat and email functions

- Workload planning distribution

- Handle day to day escalations

- Drive process improvement initiatives

- Willing to take calls/chats not just for escalations and volume management but few hrs a week to stay updated on operating model

- Monitor performance & drive internal reviews with team

- 6 - 8 years experience (with atleast 2 years in a people management role)



with strong understanding of Insurance contact centers/Voice / Blended Operations

- Project management skills

- Proven ability to lead teams towards common goals with aggressive timelines

- Problem solving skills

- Experience in handling operations and intertactions with US client stakeholders

- Flexibility to work in blended processes across chat, voice and back office functions

- Open to work primarily in US night shifts (adaptable for 24x7) with rotational week off

Important- Ex TCS Employees can't apply

PAN and DOB are required for profile creation

📌 Team Leader - US Life Insurance Agency Management @Mumbai
🏢 Gratitude
📍 Mumbai