Service 3. Operations 4. Human Resource Responsibilities 6. Financial Responsibilities 7. Values Special Note: The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job SECTION TWO: KEY AREAS Position Director of Housekeeping RESPONSIBILITIES ACTIVITIES 1. Operations 4. Financial Responsibilities 7. Values - Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated - Ensure that all auditing and reporting standards are communicated to and complied with by personnel · Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner · Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented · Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors. · Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning. · Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels · Conduct monthly staff meetings and daily briefings with operational managers · Manage all external contractors related to their department by ensuring they comply with all hotel policies · To ensure that staff cadres are produced in accordance with business requirements · Supervise laundry and uniform,



floral and decoration service operations · Perform related tasks and assigned special projects, including task management - Lead and guide Housekeeping team to provide best service to all team members - Participate in coaching and counseling - Ensure robust leadership practices to actualize an individualized approach to motivation and recognition processes - Work with all departments on the development and utilization of incentive and other types of motivational programs - Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet. - Plan for future staffing needs, conducting recruitment in line with company guidelines - Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs - Conduct probation and annual appraisals in line with company guidelines - Coach, counsel and discipline staff to enhance performance - Establish a productive work schedule in line with local labor law - Prepare all departmental budgets and manage all operational costs within budgets - Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable - Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection. - Ensure all OH&S; legislation, policies and procedures are adhered to - Be familiar with property safety, first aid and fire and emergency procedures - Log security incidents and accidents in accordance with hotel requirements - Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.

📌 Housekeeping Manager / Head Housekeeper (India)
🏢 AccorHotel
📍 India