International Team Leader – Sales / Retention / Collections

Location: Mumbai, Maharashtra, India

We are looking for an experienced International Team Leader with strong leadership, communication, and customer-handling skills to manage teams in an international voice process. The ideal candidate should have proven experience in International Sales, Retention, or Collections , along with a strong track record of achieving performance-based incentives.

Key Responsibilities

- Lead and manage a team handling international customers.

- Drive team performance and achieve business and process targets.

- Handle escalation calls and resolve complex customer cases effectively.

- Coach, mentor, and motivate team members to improve productivity and performance.

- Monitor individual and team KPIs and provide regular feedback.

- Ensure adherence to process, quality, and compliance standards.

- Manage customer retention, sales, or collections activities as applicable.

- Support the team in achieving performance-based incentive targets.

Eligibility Criteria – Strictly Mandatory

- SSC and above qualification.





- Minimum 3+ years of Team Leader experience in International Sales, Retention, or Collections.

- Solid communication skills and leadership presence.

- Experience handling escalation calls and resolving complex customer cases.

- Proven track record of earning performance-based incentives.

- Only relevant International Team Leader experience will be considered.

Interview Process – Virtual

1. HR Round

2. Operations Round

Shift & Work Schedule

- U.S. Night Shift , aligned with U.S. business hours.

- 5 Days Working

- 2 Weekly Offs

Document Compliance – Mandatory
Employment verification is compulsory. Candidates must provide documentation for all previous employments , including:

- Offer Letter

- Payslips

- Bank Statement

The same documentation will be required for every organization mentioned in the candidate's employment history .

​ Important

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are mandatory for profile creation.

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📌 Team Leader- Collections/Sales/Retentions (Mumbai)
🏢 Gratitude
📍 Mumbai