IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center
Full time
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Iron Mountain is seeking a skilled and highly motivated Senior Information Technology Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization.
In this role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our commercial and United States government clients.
You will join a high-performing, collaborative team dedicated to maintaining application excellence, driving continuous improvement, and supporting critical digital transformation initiatives.
Take end-to-end ownership of critical application incidents by performing root cause analysis, managing deep diagnostics, and maintaining strong client relationships until full resolution is achieved.
Collaborate cross-functionally to drive platform performance : Work directly with Engineering, Development Operations (DevOps), Product Owners, and Sales teams to troubleshoot issues, enhance platform stability and scalability, and seamlessly onboard new clients onto the digital solutions ecosystem.
Actively monitor system health and manage alert notifications while adhering to Information Technology service delivery standards, policies, and regulations across Incident,



Problem, and Change Management frameworks.
5+ years of experience in supporting enterprise-level applications, with a strong background operating in an advanced Level 3 (L3) support capacity.

- Robust technical knowledge of cloud-based platforms (e.g., Amazon Web Services, Microsoft Azure, or Google Cloud Platform), on-premises multi-tier architectures, Linux operating systems, log analysis tools, and modern observability frameworks such as Datadog or Grafana.
- Proven ability in root cause analysis, Information Technology service delivery (Incident, Problem, and Change Management), process automation, Python scripting, and utilizing ticketing tools like ServiceNow or Jira.
- Minimum Bachelor's degree or applicable work experience (BS, MS, or MBA from anaccredited/recognized university)

We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

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