Job Title : Group Lead – Employee Benefits Operations

Job Summary

We are looking for an experienced Group Lead – Employee Benefits Operations to spearhead the Employee Benefits line of business and manage a team of processors handling employee travel claims and reimbursement operations.

The role requires strong experience in Finance & Accounting / HRO operations , client management, claims processing, team leadership, SLA/KPI management, stakeholder handling, and operational reporting.

Key Responsibilities

- Spearhead the Employee Benefits Line of Business and ensure smooth day-to-day operations.

- Review claims processed by the team for accuracy, correctness, and completeness.

- Act as the Single Point of Contact (SPOC) for stakeholders, addressing inquiries and providing timely updates.

- Guide and manage a team of processors and monitor their overall performance.

- Analyze claims to identify trends, potential fraud, process gaps, and improvement opportunities.

- Handle and resolve operational escalations effectively.

- Publish performance reports and operational metrics to leadership.

- Maintain proper process documentation and ensure effective cross-skilling of resources.

- Ensure consistent achievement of defined SLAs and KPIs .

- Drive process efficiency, quality, and customer-centric operations.

Required Experience





- 10–12 years of overall experience in relevant operations.

- Experience in Finance & Accounting / HRO / Client Management .

- Experience handling claim reimbursements , particularly employee travel claims.

- Experience managing a team of 25–40 resources .

- Minimum 3–4 years of managerial/team management experience .

- Strong exposure to Accounts Payable / Accounts Receivable reconciliation .

- Experience in Employee Travel Claims Processing and Reimbursement for the India market .

Domain

- Accounts Payable / Accounts Receivable Reconciliation

- Employee Travel Claims Processing

- Employee Reimbursement Operations

- Finance & Accounting Operations

- HRO Operations

Skills & Qualifications

- Commerce Graduate.

- Minimum education qualification: CA Inter passed .

- Robust verbal and written communication skills.

- Strong analytical and problem-solving abilities.

- Ability to work under pressure and meet operational timelines.

- Effective collaboration and stakeholder-management skills.

- Customer-centric approach.

- Strong team leadership and people-management skills.

Technical Skills

- MS Office

- MS Excel

- SAP

Important Eligibility Information

- Ex-TCS employees are not eligible to apply.

- PAN and DOB are required for profile creation.

📌 Group Lead - Employee Benefits Operations (Pune)
🏢 Gratitude
📍 Pune