HR Delivery Lead – L&D; (German Language B2.2+)

Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA

Job Overview

We are looking for an experienced HR Delivery Lead – L&D; with strong expertise in Learning & Development operations , HR Shared Services, and global HR service delivery.

The candidate must have German language proficiency at B2.2/C1 level or above , along with experience in BPS Service Operations / Service Management reporting, contract management, and SLA/KPI reporting .

The role involves leading global HR delivery operations, driving L&D; transformation, managing senior client stakeholders, and ensuring operational, financial, and service delivery excellence.

Must-Have Requirements

- German language proficiency at B2.2/C1 level or above .

- Experience in BPS Service Operations / Service Management reporting .

- Strong experience in contract management and SLA/KPI reporting .

- 16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services.

- Experience leading large-scale, multi-location and multicultural global delivery teams.

Key Responsibilities

Delivery Leadership

- Lead end-to-end HR Shared Services delivery across global Hire-to-Retire (H2R) processes.

- Ensure achievement of service levels, operational targets, quality standards, and customer satisfaction.

- Establish robust governance frameworks to drive operational excellence and accountability.

Learning & Development Leadership

- Lead global Learning & Development operations and service delivery.

- Drive capability development, training readiness, and talent development initiatives.

- Ensure L&D; services meet agreed SLAs, KPIs, quality standards, and customer requirements.

- Identify opportunities to improve learning processes, employee experience, and operational efficiency.

Customer & Stakeholder Management

- Act as the primary delivery leader for customer engagements.





- Build strong relationships with client stakeholders and position the organization as a strategic HR transformation partner.

- Lead governance reviews, performance reporting, business insights, and continuous improvement discussions.

- Manage executive-level communication, presentations, negotiations, and stakeholder interactions.

Transformation & Technology

- Drive HR transformation, service modernization, process standardization, and operational excellence.

- Develop and execute strategies involving Automation, Analytics, AI, RPA, and Agentic AI .

- Leverage HR technology platforms including Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD .

- Drive process simplification, standardization, digitization, and cognitive HR operations.

Workforce & Talent Leadership

- Own workforce planning, staffing strategy, capability development, succession planning, and talent management.

- Ensure timely onboarding, training, and readiness of delivery teams.

- Lead multi-location and multicultural teams effectively.

Financial & Commercial Accountability

- Manage account-level financial performance, revenue realization, margins, productivity, and cost optimization.

- Identify opportunities for account expansion, service transformation, and value creation.

Risk, Compliance & Governance

- Ensure compliance with customer contractual commitments, SLAs, governance standards, audit requirements, data privacy regulations, and HR policies.

- Identify and mitigate operational risks.

- Drive continuous process and control improvements.

Required Skills & Experience





- 16–18 years of relevant professional experience.

- German language proficiency at B2.2/C1 or above .

- Strong experience in Learning & Development Operations .

- Experience in HR Outsourcing (HRO), HR Shared Services, or Global Business Services .

- Strong knowledge of Hire-to-Retire (H2R) processes.

- Experience in Service Delivery Management, SLA/KPI Management, Contract Management, and Service Management Reporting.

- Strong client management and stakeholder management skills.

- Excellent verbal, written, presentation, and negotiation skills.

- Strong analytical, problem-solving, risk management, and decision-making abilities.

- Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD is preferred.

- Exposure to HR Analytics, Automation, AI, RPA, and Agentic AI is preferred.

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.

Domain Skills

- HR Outsourcing (HRO)

- HR Shared Services

- Global Hire-to-Retire Operations

- Learning & Development Operations

- HR Service Delivery Transformation

- Global Delivery Management

- Talent Development

- Workforce Administration

- Employee Lifecycle Management

- Talent Acquisition and Onboarding

- Talent Management

- Performance Management

- Payroll and Compensation

- HR Governance, Risk & Compliance

- Service Delivery Excellence

- Operational Governance

- Business Process Re-engineering

- Process Standardization

- Automation and Analytics

- AI and Agentic AI

- Global HCM Platforms

- Customer Experience and Employee Experience

Key Information

- Ex-TCS employees are not eligible to apply.

- PAN and Date of Birth (DOB) are required for profile creation.

- Salary: Up to ₹20 LPA, depending on experience and suitability.

Candidate Questionnaire

Please complete the questionnaire before submitting your application:

Questionnaire Link:

📌 HR Delivery Lead - L&D (German Language.2+) (Bengaluru)
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📍 Bengaluru