Role Customer Success Lead â€' Revenue Augmentation
Internal : Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.

Responsible for influencing regional sales teams, channel partners, customer success managers, and key customer stakeholders to identify growth opportunities and convert them into revenue.
The incumbent will act as the bridge between Sales, Customer Success, Product, Marketing, and Partner Ecosystems to maximize customer lifetime value, product penetration, and account expansion while delivering predictable revenue outcomes.

Create and execute account expansion strategies across existing customer portfolios.
Identify whitespace opportunities within customer accounts by understanding business needs, product adoption patterns, and market trends.
Customer Prospect Management

Analyze customer usage, adoption, and engagement data to identify expansion opportunities.
Partner closely with Regional Sales Heads, Customer Success Managers, and Account Managers.
Enable field teams with expansion playbooks, opportunity identification frameworks, and sales assets.




Review account pipelines regularly and support closure of strategic opportunities.
Conduct account review sessions with regional leadership.
Channel Partner Management

Create joint business plans focused on account penetration and revenue growth.
Forecasting & Pipeline Management

Collaborate with Product and Marketing teams to launch upgrade campaigns and expansion programs.
Provide customer feedback and market intelligence to influence product roadmaps.
Executive Reporting

Present business reviews, pipeline health, risk assessments, and growth opportunities to leadership.
Track key revenue expansion metrics and publish periodic performance dashboards.

Understanding of B2B Segment along with good Analytical Skills
Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
Innovative and flexible in strategizing GTM Approach
Flexible for learning new products and processes.

Experience : 12-15 years of Experience in Enterprise Sales or Account Management or Business Development
Graduate + MBA (Mktg) Or Engineering Graduate

📌 Customer Success Manager, Customer Lead (Navi Mumbai)
🏢 Tata Teleservices
📍 Navi Mumbai