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Job Title: Client Service Manager / Sr. Client Service Manager (Skale 50)
TO HANDLE ALL DATA REQUESTS AND PROJECT BRIEFS ENSURING TIMELY, ACCURATE DELIVERY OF INFORMATION AND OFFERING GOOD LEVELS OF INSIGHT, WHILST ALSO CONTRIBUTING TO THE GROWTH OF THE CLIENT'S BUSINESS WITHIN KANTAR WORLDPANEL BY IDENTIFYING POTENTIAL REVENUE OPPORTUNITIES.
ü Be a key point of contact for a specific area of the client's business, attending on-site days and owning all related client data requests and project briefs
ü Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts
ü Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts
Account Handling
ü Support Manager in client meetings/whilst on-site by preparing meeting material and handling follow-up requests
ü Personally de-brief key contacts on any requests/project briefs that you have completed
ü Demonstrate commercial awareness by understanding revenue targets, identifying and acting upon potential revenue opportunities
ü Anticipate client needs and be cognizant of the Worldpanel plans for developing the account
ü Train client users on software and data interpretation
Service Development
ü Highlight and escalate client concerns with any Worldpanel deliverables and help identify potential issues as they arise
ü Offer your opinion and recommendations to your team manager regarding the relevance and effectiveness of regular deliverables and general client servicing in order to ensure the service's high standard is maintained.
Basic Data & Tracking
ü Production and interpretation of BIG 5 analyses (Cross Tabs, Gain & Loss, Entry - Erosion, LMH, Multiple Usership) with a focus on finding patterns in the data, highlighting key points and making recommendations




ü Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
Analysis & Insight
ü Attend on-site days and de-brief key contacts on any requests/smaller project briefs that you have completed
ü Be conversant in the methodology and deliverables of all the panels and services run by the division - eg building a good working knowledge of Expert Services capabilities in order to introduce them as relevant to help solve client issues
ü Recognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client's business
ü Always add value to basic ad-hoc client data requests by adding commentary and drawing out key findings
ü Draw on your understanding of your client's business, brand plans and category goals in order to ensure your recommendations are relevant
ü Be responsible for managing client briefs from start to finish ie - designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client
ü Actively participate in your Academy training programmes to develop the required skills
ü Seek opportunities to practice and apply what you have learned in training
ü Take part in your own performance management using the KWP appraisal system
ü Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible
ü Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident and trusted team member
ü Seek out opportunities to grow your client and category knowledge by reading trade press, making store visits,



meeting the panel respondents having an opinion on your clients' products and advertising (and their competitor products/advertising) for example
ü Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
ü Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
ü Show dedication to both the client and the client service team, demonstrating a skilled work ethic and willingness to go the extra mile when required
A person aspiring towards promotion to Account Manager should be demonstrating:
ü An increasing network of contacts within the client organisation, not limited to the insight department
ü An increasing network of internal contacts in 'expert' roles within the Kantar Worldpanel India
ü An awareness of contractual obligations and ability to spot potential conflicts or issues arising
ü Give junior members coaching and feedback, acting as a role model and mentoring where appropriate
ü A strong track record of attending and actively participating in training
ü Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
ü Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
ü Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go the extra mile when required
A person aspiring towards promotion to Account Manager should be demonstrating:
ü An increasing network of contacts within the client organisation, not limited to the insight department
ü An increasing network of internal contacts in 'expert' roles within the Kantar Worldpanel India
ü An awareness of contractual obligations and ability to spot potential conflicts or issues arising
ü Give junior members coaching and feedback, acting as a role model and mentoring where appropriate
ü A strong track record of attending and actively participating in training

📌 Client Service Manager Senior Support (Mumbai)
🏢 Numerator
📍 Mumbai