com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by 1) Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive revenue and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.
The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis,



convert problem statements into process or product improvement opportunities & drive closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon's core values and translates those into everyday practices.
Key Performance Areas
Own the defect elimination goal for the functional unit
Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
Use SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions
Should be able to identify and tackle hard business problems within their organization and propose long-term solutions.
Should be able to establish SMART goals for the projects aligning with Stakeholders
Interpersonal Relations And Influence, Stakeholder Management
handle WW / large-scale project,



with proven ability to interact directly with functions involved in the part of project and deliver results.
Ability to work closely with internal product and project teams to design scalable and auto-resolution solution.
Ability to work with various internal teams to help drive tools and process improvements that reduces supply chain defects.
Own WBR, MBR and QBRs with excellent writing and verbal communications skills
Key Performance Areas
Own the defect elimination goal through upstream defect fixes, for the functional unit
Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions
8+ years of Business strategy or Non-Tech Program Management experience
5+ years of communicating with and presenting to executive and senior audiences experience
Experience defining program requirements and using data and metrics to determine improvements
Bachelor's degree
Master's degree, or MBA in management, business administration, economics, engineering, marketing

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📌 Senior Manager - Program Management (Bengaluru)
🏢 Amazon Thunder
📍 Bengaluru