German Language Processor Lead (HRO + German)

Location: Bangalore
Experience: 8–10 Years

Role Summary

We are looking for an experienced German Language Processor Lead (HRO + German) to lead end-to-end Hire-to-Retire (H2R) HR operations for global clients.

The role will be responsible for German-language HR support, employee lifecycle management, service delivery, team leadership, stakeholder management, and continuous process improvement. The candidate should have robust German communication skills (B2/C1 or higher) and experience with HRIS platforms such as Workday HCM, ServiceNow, or SuccessFactors .

Key Responsibilities

1. HR Operations & Service Delivery

- Lead Tier-1 and Tier-2 HR support for German-speaking employees.

- Handle HR queries related to Payroll, Compensation & Benefits, Learning & Development, Time & Attendance, Recruiting, Performance Management, and Employee Relations.

- Ensure timely resolution of HR tickets while meeting SLA, TAT, and quality targets.

- Act as an escalation point for complex HR cases.

- Guide and support HR Operations team members.

2. Hire-to-Retire (H2R) Operations

- Oversee end-to-end employee lifecycle activities, including onboarding, employee data management, job changes, transfers, promotions, leave administration, and offboarding.

- Ensure accurate processing of employee transactions in Workday HCM .

- Maintain compliance with HR policies and process standards.

3. Learning & Development Operations

- Lead learning administration activities across global business units.

- Coordinate with vendors, stakeholders, and learning teams.

- Monitor training completion, learning records, and learning processes.

- Drive standardization and continuous improvement in Learning Operations.

4. Team Leadership & Stakeholder Management

- Mentor, coach, and develop HR Operations team members.

- Conduct quality reviews,



knowledge-sharing sessions, and process training.

- Collaborate with HR Business Partners, Payroll, Talent Acquisition, Benefits, and Global HR teams.

- Participate in governance meetings and client reviews.

5. Data Governance & Compliance

- Ensure employee data accuracy and integrity across HR systems.

- Maintain compliance with GDPR , company policies, and data privacy regulations.

- Monitor productivity, quality, SLA, and operational dashboards.

- Support internal and external audits.

6. Continuous Improvement

- Identify opportunities for process improvement and automation.

- Support transition projects, process documentation, and knowledge management.

- Drive operational excellence using Lean and continuous improvement methodologies.

Required Skills & Qualifications

- Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.

- 8–10 years of experience in HR Shared Services, HR Operations, or Global Business Services.

- German language proficiency at B2/C1 level or higher with strong English communication skills.

- Strong experience in end-to-end Hire-to-Retire (H2R) processes.

- Hands-on experience with Workday HCM, ServiceNow, SuccessFactors , or similar HRIS platforms.

- Experience supporting global or multinational clients.

- Strong team leadership and stakeholder management skills.

- Excellent analytical, problem-solving, and decision-making abilities.

Preferred Skills

- Experience leading HR Operations/HRO teams.

- Exposure to Payroll, Benefits, Recruiting, and Learning Operations.

- Knowledge of HR Shared Services and service delivery frameworks.

- Lean Six Sigma or Continuous Improvement certification is an advantage.

- Workday HCM and/or Goethe German certification is preferred.

Important Note

- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are required for profile creation.

📌 !! German Language Processor Lead (HRO + German) (Bengaluru)
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📍 Bengaluru