Job Title : I nternational Customer Service Associate | Customer Success | Voice, Chat & Email Support | Technical Support | Multiple Locations

Job Description :

We are hiring International Customer Service Associates for multiple international customer support processes across Bangalore, Hyderabad, Mumbai, Pune, and Kolkata .

This opportunity is ideal for candidates with experience in International Voice Process, Customer Service, Customer Success, Technical Support, SaaS Support, Banking, Telecom, Healthcare, Travel, E-commerce, Utilities, and BPO Operations .

As an International Customer Service Associate, you will provide exceptional customer support through Voice, Chat, Email, and Webchat , resolve customer concerns, troubleshoot technical issues, guide customers on products and services, and ensure a world-class customer experience while meeting business and quality goals.

Key Responsibilities

- Handle customer interactions through Voice, Chat, Email, and Webchat.

- Deliver excellent customer service with a focus on First Call Resolution (FCR).

- Resolve customer queries related to accounts, billing, subscriptions, payments, refunds, login issues, password resets, and account verification.

- Provide technical assistance for software installation, activation, licensing, upgrades, and troubleshooting across Windows, macOS, Android, and iOS platforms.

- Support customers with onboarding, product adoption, and service activation.

- Handle customer complaints and escalations professionally while ensuring timely resolution.

- Identify opportunities for customer retention, cross-selling, and upselling where applicable.

- Accurately document customer interactions using CRM tools and maintain complete case records.

- Meet SLA, Quality, CSAT, NPS, AHT, Productivity, and Resolution targets.

- Follow company policies, compliance standards, and operational procedures.





- Work collaboratively with internal teams to improve customer experience and product adoption.

Required Skills

- Excellent verbal and written English communication skills (CEFR B2 or above; C1 preferred).

- International Voice Process experience preferred.

- Strong customer service and customer handling skills.

- Excellent active listening, empathy, and interpersonal skills.

- Strong analytical thinking and problem-solving abilities.

- Good troubleshooting skills for customer and technical issues.

- Ability to work across Voice, Chat, Email, and Back-office support.

- Experience using CRM or ticketing tools.

- Basic knowledge of Windows, macOS, Android, and iOS platforms is an advantage.

- Experience in SaaS, Banking, Telecom, Healthcare, Travel, Utilities, E-commerce, or Technical Support is preferred.

- Exposure to customer retention, cross-selling, or upselling is an added advantage.

- Ability to work in a rapid-paced, target-driven environment.

Qualification

- Graduate in any discipline (Preferred).

- Undergraduates with a minimum of 18 months of relevant International Customer Service/Voice Process experience may be considered based on process requirements.

- 1–5 years of experience in International Voice Process, Customer Service, Customer Success, Technical Support, Contact Center, or BPO Operations.

- Relevant certifications such as ITIL Foundation, Certified System Administrator (CSA), Customer Success, or IT Service Management are an added advantage.

Significant Note

- Locations: Bangalore, Hyderabad, Mumbai, Pune, Kolkata.

- Employment Type: Full-Time.

- Work Mode: Work From Office / Hybrid (Process dependent).

- Shift: Rotational shifts, including night shifts, based on business requirements.

- Week Offs: Rotational.

- Salary: Up to ₹7 LPA (depending on experience, process, and location).

- Ex TCS Employees can't apply

- PAN and DOB are required for profile creation

📌 International Customer Service Associate | , Chat & Email | Hyderabad, Bangalore, Mumbai, Pune, Kolkata
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📍 Pune