Location: Hyderabad
Experience: 1–3 years
Employment type: Full-time

About the role

We’re looking for a customer-focused International Voice Process Executive to support international customers over the phone. You’ll answer questions, resolve issues, and provide a helpful, professional experience on every call.

Responsibilities

- Handle inbound and/or outbound customer calls in English.

- Understand customer needs and resolve queries clearly and efficiently.

- Follow call-handling procedures, quality standards, and compliance requirements.

- Record customer interactions accurately in the required systems.

- Meet agreed targets for call quality, customer satisfaction, and productivity.

- Escalate complex issues to the appropriate team.

Requirements





- 1–3 years of experience in an international voice process or customer support role.

- Strong spoken English and clear communication skills.

- Valuable listening, problem-solving, and customer-handling skills.

- Comfortable working with computers and customer-service tools.

- Willingness to work rotational shifts, including night shifts, and weekends as required.

- Graduate or equivalent qualification preferred.

What we offer

- Competitive compensation.

- Training and ongoing support.

- Opportunities to grow within the customer service team.

To apply: Share your résumé and contact details with the hiring team.

📌 International Process Executive (Hyderabad)
🏢 Gratitude
📍 Hyderabad