Amazon – where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems)



and to perform ad hoc reporting and analysis, as needed, is a plus.
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
1+ years of employee and performance management experience
Work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays
Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
1+ years of performance metrics, process improvement or lean techniques experience

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