Job Title: Senior Executive – HRO Advantages & Claims Processing (Italian Language)

Location: Mumbai
Experience: 5–10 Years
Preferred Relevant Experience: 5–6 Years

Job Description:

We are hiring a Senior Executive for India and Global HRO Benefits & Claims Processing. The role involves processing and adjudicating employee benefit claims, validating documents, ensuring policy compliance, and coordinating with global stakeholders.

Key Responsibilities:

- Process and adjudicate domestic and international claims, including gym, vaccination, wellness, school reimbursement, and salary advance claims.

- Validate claim documents, identify discrepancies, and resolve cases within defined timelines.

- Coordinate with global stakeholders, vendors, internal teams, and claimants.

- Meet SLA and KPI targets while maintaining accuracy and quality.

- Ensure compliance with company policies and applicable regional regulations.





- Identify opportunities for process improvement and operational efficiency.

Eligibility Criteria:

- Graduate; specialization in Human Resources preferred.

- 5–6 years of hands-on experience in claims processing and adjudication.

- Proficiency in Italian, both written and spoken.

- Strong knowledge of benefits, reimbursements, advances, and documentation validation.

- Excellent English communication, analytical, and stakeholder management skills.

- Knowledge of Darwin, Workday, and ServiceNow (SNOW) is an advantage.

Work Conditions:

- Work from office in Mumbai; work from home is not available.

- Shifts may vary according to global coverage requirements, including 24/7 operations.

- Flexibility to work extended hours when required.

Important: Ex-TCS employees are not eligible. PAN and Date of Birth are mandatory for candidate profile creation.

📌 Senior Executive - HRO Benefits & Claims Processing (Italian Language) (Mumbai)
🏢 Gratitude
📍 Mumbai