Service & Ops Analyst
At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth. With a global presence, we offer a complete suite of Loyalty Management Services covering strategy creation, operational management, App Development, Data analysis, Quality Assurance, and Solutioning. Our multinational teams, based in the UK, UAE, India, and Pakistan, are dedicated to Lifecycle Management, leveraging meaningful data insights to drive success for our clients. Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
Assist the operations manager in developing, planning, and coordinating operational activities
Escalation management – identify and escalate incidents and service requests
Recommend new procedures for increasing the efficiency of day-to-day operations
Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
Service request management for:




Communicate and coordinate with employees (including executive operations team) and Client
Self-sufficiency and an ability to work with minimal supervision
Degree in Computer Science or Information Technology
Two or more years of experience in an operational or similar role
Experience with agile or Scrum principles.
Knowledge of AWS, Azure, or Google Cloud Platform.
Knowledge of security and data protection regulations (e.g., Self-sufficiency and an ability to work with minimal supervision
Experience with agile or Scrum principles.
Knowledge of AWS, Azure, or Google Cloud Platform.
Knowledge of security and data protection regulations (e.g., An opportunity to develop your career with a growing business developing leading edge technology.
A market-competitive salary and performance related bonus.
Annual Holiday Allowance of 20 Days, plus 8 National Holiday days to be used at your own discretion.
Flexible Hybrid Work environment

📌 Service Analyst - Hybrid (Bengaluru)
🏢 MSE Technology
📍 Bengaluru