India Benefits Specialist

Location: Bangalore
Experience: 4–8 Years
Relevant Experience: 6–7 Years in India Benefits Administration
Band: BPO 3
Salary: Up to ₹9 LPA
Job Code: 433214
Shift: 24×7 Rotational Shift
Work Mode: Work From Office (WFO) – No Work From Home

Role Purpose

The India Benefits Specialist will be responsible for managing end-to-end employee benefits administration across India. The role includes NPS administration, reimbursements, health and insurance benefits, meal and fuel card programs, vendor management, benefits-related employee queries, and compliance.

The role requires strong communication and stakeholder management skills, along with hands-on experience using Workday and ServiceNow . The candidate will also lead employee onboarding sessions, monthly perks meetings, and vendor interactions.

Key Responsibilities

Benefits Administration

- Manage National Pension Scheme (NPS) enrollments, advances, and employee reimbursements.

- Administer health and insurance enrollments, claims, and renewals.

- Manage employee meal and fuel card programs.

- Validate benefits deductions and ensure accuracy of employee benefits records.

- Maintain awareness of payroll processing and payroll cutoff dates.

- Ensure benefits processes comply with regulatory and organizational policies.

- Resolve employee benefits queries and concerns within defined timelines.

Vendor & Stakeholder Management

- Act as the primary point of contact for benefits vendors.

- Manage vendor relationships and coordinate issue resolution.





- Validate and process vendor invoices and ensure timely payment.

- Collaborate with HR, Finance, Payroll, and other internal stakeholders.

- Ensure timely resolution of benefits-related escalations.

Employee Engagement

- Conduct benefits onboarding sessions for new employees.

- Lead monthly employee meetings and explain benefits programs and updates.

- Respond to employee queries professionally and provide accurate benefits information.

- Build strong employee relationships through effective communication and service delivery.

Systems & Reporting

- Use Workday and ServiceNow to manage advantages-related processes and cases.

- Knowledge of Darwin is an advantage.

- Use reporting and analytics capabilities to monitor benefits performance.

- Identify trends, process gaps, and opportunities for improvement.

- Maintain accurate records and documentation.

Required Skills & Qualifications

- 6–7 years of hands-on experience in India Benefits Administration.

- Strong knowledge of employee benefits processes and administration.

- Experience with Workday – Mandatory .

- Experience with ServiceNow – Mandatory .

- Knowledge of Darwin – Optional / Good to Have .





- Strong understanding of NPS, health insurance, reimbursements, meal cards, and fuel cards.

- Knowledge of payroll deductions and cutoff processes.

- Excellent English communication skills with near-native proficiency.

- Strong presentation and interpersonal skills.

- Confident personality with the ability to lead meetings and employee sessions.

- Strong vendor and stakeholder management skills.

- Valuable analytical and problem-solving abilities.

Key Competencies

- Benefits Administration

- Employee Benefits Management

- NPS Administration

- Health & Insurance Benefits

- Vendor Management

- Stakeholder Management

- Employee Engagement

- Payroll Coordination

- Case Management

- Reporting & Analytics

- Communication & Presentation

- Process Compliance

Working Conditions

- 24×7 rotational shifts based on geography and region coverage requirements.

- Work From Office is mandatory; no work from home.

- Willingness to work extended hours when required to meet business deadlines.

- Ability to support employees across different time zones.

- Strong flexibility and adaptability in a fast-paced service delivery environment.

Eligibility

- Graduate with relevant experience in India Advantages Administration.

- Overall experience: 4–8 years .

- Preferred/relevant experience: 6–7 years in India Benefits Administration.

- Ex-TCS employees are not eligible.

- PAN and Date of Birth (DOB) are required for profile creation.

📌 India Benefits Specialist (Bengaluru)
🏢 Gratitude
📍 Bengaluru