We're the world's leading data, insights, and consulting company we shape the brands of tomorrow by better understanding people everywhere.
Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

People Systems & Data SME Analyst
The People Systems & Data SME Analyst is responsible for maximizing the value of people technology solutions to enhance service delivery, operational efficiency, and user experience. This role partners closely with People Operations, HR functions, and Technology teams to ensure alignment between systems, processes, and business objectives while driving continuous improvement through data-driven insights.
Act as a Subject Matter Expert (SME) for People technologies, including Workday, ServiceNow, and other relevant platforms, providing expert guidance and support for technology-enabled initiatives.
Drive technology adoption and identify opportunities to improve service delivery, user experience, and operational effectiveness.
Partner with Technology teams to align business requirements with system capabilities, ensuring successful delivery of strategic initiatives and projects.
Lead data analysis and business improvement initiatives to identify trends, patterns, risks, gaps, and opportunities across People Operations processes and policies.
Assess current and future technology needs, recommending innovative solutions that support People Operations and broader business objectives.
Provide data-driven recommendations and guidance to HR teams, operational specialists, managers, and business leaders on system-related matters and best practices.
Communicate complex data insights clearly and effectively to stakeholders at all levels of the organization.
Support the development of team capability through coaching, knowledge sharing,



and mentoring of junior colleagues.
Ensure data governance, data quality, compliance, and confidentiality standards are maintained across all activities.
Key Skills and Experience
Strong expertise in People technology platforms such as Workday, ServiceNow, or similar enterprise HR systems.
Experience driving technology adoption, process improvement, and service optimization initiatives.
Strong analytical and problem-solving skills, with the ability to translate data into actionable business insights.
Demonstrated ability to conduct research, benchmarking, and trend analysis to support strategic decision-making.
Experience managing stakeholders and collaborating across HR, Operations, Technology, and business functions.
Experience coaching, mentoring, and supporting the development of team members.
High degree of professionalism, integrity, discretion, and commitment to data confidentiality and governance.
Preferred Experience
Experience supporting global HR or People Operations environments.
Knowledge of HR processes, workforce data, reporting, governance, and compliance requirements.
Experience with data visualization and reporting tools such as Power BI or similar analytics platforms.
Experience participating in system implementations, enhancements, integrations, or transformation programs.

We shape the brands of tomorrow by better understanding people everywhere. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

While we encourage teams to spend part of their working week in the office, we understand no one size fits all our approach is versatile to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

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